Fuming at Virgin!

omnipeta

I have a mobile contract (Samsung Galaxy A3) with Virgin (£15 per month) my usual bill is £18, this month it was £114! I called them and they said I'd gone over my data usage?
I explained to them (several times) that I never use the internet on my phone, I don't use apps, I only use the phone for the odd call or text.
After talking to 2 reps they said they would call me back next day with a reply, needless to say they didn't!
My question is, I haven't physically or IT wise signed any new contracts for 'years' can I just ask them to cancel my contract?
I'm fuming and feel duped into believing they would call me back!
Any advice appreciated, thank you.

pmduk

?Cancelling your contract doesn't deal with the outstanding bill, but of course, you can cancel at any time outside a minimum period.

Firstly, call and register a formal complaint about the failed promised call-backs. Make sure you make a note of the complaint number. Then ask precisely why the data charge is so high this month. don't be afraid to escalate the call if necessary. Don't agree to close the complaint until you're happy to.

Smartphones will connect themselves regularly to the internet to update apps and synchronise etc, this use data, but £114 worth sounds excessive unless you've been abroad.

omnipeta

Thanks pmduk, after speaking to 5 different reps and being put through to wrong dept I've finally given up as they have said bill must be paid!
I am about to contact them again to cancel my contract.
I hate giving in to these ba***rds but they have already DD the money so I feel I have no choice, I explained umpteen times that I don't use internet on my phone, ever, but just keep getting the same parrot mantra that "our records show: etc......
Very annoying!

Buzby

Their billing system is deemed accurate by OFCOM, so you need to see. Clarification as to what services are/were used, and if wrong, raise a complaint. Without this additional info, you're just whistling in the wind!

pmduk

You can keep saying that you don't use data, but an A3 does use data by default. it's important to ensure the mobile data is turned off in the settings.

Diesel44

Do you not have an online account where you can check your usage.
I am on pay as you go with Virgin, once logged into my account it gives me a breakdown of texts sent, calls made and data used and the cost of each item.

baldelectrician

Move to Tesco and then you can cap the out of bundle allowances at £0 or whatever you want (I have mine set at £5)

Marvqn1

If you go on to the data usage on your phone's settings, it should show the data usage for previous months. Have you checked this to clarify if your phone used data?