Specsavers contact lenses complaint

unholyangel

ldhodgkins1 wrote: »

Yeah so lensmail is saying the contract is with the individual store. However the individual store are stating this 30 day policy that has never been communicated and that they won't offer a refund or redelivery. Even after being a customer for years! Very frustrating! Thanks for your message!

Contact your bank or send the store an LBA and cancel any future orders with them.

Remind them that liability for risk of damage or loss of the item remains with them until the goods come into your physical possession (or the possession of someone identified by you as being authorised to receive them) and that they cannot limit their liability for a breach of contract to 30 days and that misleading a consumer about their rights may amount to a criminal offence. The limitations act (assuming you're in england or wales) sets 6 years as the time limit for claims found on simple contract and so that period is the benchmark for fairness when it comes to assessing (for the purposes of unfair terms legislation) whether any contractual term setting a time limit on claims is fair or not.

Fosterdog

If you don't have a suitable letterbox how have you recieved previous orders? Expecting a signature from a neighbour is asking too much considering they are not sent signed for to you. There would be no way for the postie to generate the need for a signature on the item just because it goes to a neighbour instead of the intended address.

Did you make them aware of the fact your letterbox is unsuitable and if so what solution did you put in place to allow delivery (delivery to work or relative) or did you just let them send them as normal post knowing they wouldn't arrive? Have you checked with all of your neighbours in case they have them?

As above I'm not suggesting you've done anything wrong but there seems to be quite few ways this delivery could have gone wrong and even threatening to issue a claim against them they will want answers before paying out