AVRO Energy false prices advertised

mitch2471

Just a heads up so hopefully other people don't have their time wasted by Avro.
I just applied to switch to them based on Martins Energy Club recommendation. They have emailed me today asking for previous energy statements as they thought my energy used figures were to low.
In fact the statements I sent them show I'm using less energy than what I originally quoted them & the energy club!
They came back to me with a quote which was £20 higher than the quote Martins Energy Club gave me & also £20 higher than their website quoted me as part of the sign up process!

So in effect I supplied proof that showed I was using less & they jacked the price up!


In other words false advertising.

JJ_Egan

The tariff would be exactly the same if it was the same product .
Your quote is just an estimate based upon estimated usage going forward .
So no false advertising .
Can you post/ show this advert ??

mitch2471

Well it was!
Like I say Martins Energy Saving Club recommended it at £62 per month for a dual fuel. It still does.
I'm new to this forum so I don't know how to upload images so can't attach a screen grab.
They have emailed me now quoting £82 per month for essentially supplying them with figures showing that I'm actually using less than I originally quoted them.

Please don't reply saying "so no false advertising" like you have got to the bottom of the entire situation in one short response, because you haven't & it just appears rude & obnoxious.

If that isn't false advertising I don't know what is. If you want to call me a liar I'm happy to ping over my last year of statements along with Avro's emails pushing the price up.
Let me guess you have enough time to suggest I'm telling porkies but not enough to prove I'm right?

molerat

The price you pay for your energy, unless you have evidence to the contrary, will be as advertised. The monthly direct debit they wish to charge is different to what MSECEC suggests but is just a payment on account. MSE simply divide your annual amount by 12 but I suspect, as you are coming on supply in the lead up to the expensive part of the year, Avro do not want you to get too much in debit. They will no doubt reduce the DD after the winter period. Many of the smaller energy companies operate this way as their lower cash flows cannot allow them to buy too much energy in advance if they have not got the money coming in to pay for it.

System

mitch2471 wrote: »

Well it was!
Like I say Martins Energy Saving Club recommended it at £62 per month for a dual fuel. It still does.
I'm new to this forum so I don't know how to upload images so can't attach a screen grab.
They have emailed me now quoting £82 per month for essentially supplying them with figures showing that I'm actually using less than I originally quoted them.

Please don't reply saying "so no false advertising" like you have got to the bottom of the entire situation in one short response, because you haven't & it just appears rude & obnoxious.

If that isn't false advertising I don't know what is. If you want to call me a liar I'm happy to ping over my last year of statements along with Avro's emails pushing the price up.
Let me guess you have enough time to suggest I'm telling porkies but not enough to prove I'm right?

The important details here are the standing charges and the price per kWh. Have these changed: they will have been confirmed in your Welcome Pack?

As far as your projected annual cost is concerned, this is only an estimate. You will only pay for what you use at the agreed tariff rate. Your monthly DD payments are only payments made on account. Some suppliers charge more for an Autumn/Winter switch so that you don’t accrue a large debit balance over the Winter months.

Could it be that you have misunderstood the deal that you have signed up to? Have you read the terms and conditions?

I will get my coat.

Robin9

People do get het up about standing charges.

What is important are the unit charges, standing charges and the consumption figures which you as the consumer give. These combine to give an estimate for the year - the suppliers then divide this up in different ways.

Some suppliers do front load the DD at this time of year and adjust it during the year depending on your actual consumption (for those who bother to give meter readings)

If you don't like the way AVRO do business - move on - there are plenty of other suppliers out there.

mitch2471

Well I haven't been been sent a welcome pack yet!

You all seem to desperate to offer excuses for why or how this may not be Avro at fault & how they possibly couldn't charge any more than the amount advertised.

You are making this way more complicated than it really is!

I'm sorry I'm not trying to be rude by my patience is already wearing thin what with dealing with Avro today.

Maybe I am not explaining this clearly enough? I’m going to put this as simply as humanly possible.

I went looking for a better deal on my gas & electric using Martins Energy Club.

I input my details including yearly kwh usage based on my initial estimate 4 x quarterly bill of gas & electric (first quarter of year bill used i.e. winter). I assumed that since this spanned winter I would be actually stating that I was using more than I was, i.e. covering myself against using to low a figure.


Martins Energy Club had & still has Avro at the top of the list of energy suppliers & quoted me £62 per month.

I clicked on the go to site button & was diverted away from Martins Energy Club to Avro where I had to input the same information. I was given the same quote (£62) & advised that I would receive a welcome pack.

Today they have emailed me saying that their finance department thinks my energy usage figures are to low & requested statements to verify usage. I have still not received a welcome pack.

I emailed back with by energy statements attached. I have actually been through these statements & found as stated that I am actually using less energy per year than I had originally quoted them. So the figures showed I use less.


They have emailed me back :
Hi Mitchell,

Based on your annual consumption figures, the cheapest quote I can offer you is £82 per month for dual fuel.

Could you please reply to this email confirming whether or not you would like to go ahead with the switch?

Kind Regards,

[FONT=&quot]Will Brown[/FONT][FONT=&quot] | Switching Team[/FONT]
[FONT=&quot]Avro Energy Limited[/FONT]
[FONT=&quot]Wheatfield House | Wheatfield Way | Hinckley | LE10 1YG[/FONT]
[FONT=&quot]T: 0800 6800 795[/FONT]
[FONT=&quot]
[/FONT]


Martins Energy Saving Club is still quoting Avro as a top pick for me at £62 per month. I know these are estimated figures. I know I only pay for what I use. I am not a teenager. I am over forty years old so am familiar with energy supply.
The bottom line is the estimated quote has jumped by £20 because I proved I am using less energy than I originally told them I was using.

System

The reason why Avro believes that your projected usage figures are low is because they will have obtained the past 2 years usage figures from the Data Collectors for your property. What you have here is simply a disagreement about the projected usage - not the tariff. If you use what you believe you will use, then your total ‘bill’ over the year will match the comparison price. Most suppliers will review your monthly DD payment at the 6 month point. If you are unhappy, cancel the switch.

System

mitch2471 wrote: »

If they already have 2 years worth of figures why did they ask for my statements from my existing supplier?

My figures (as per my statements) show the usage figure to be lower to that I originally quoted them.

There is no dispute over usage. I gave them an estimate based on the first quarter of the year bill. They asked for proof. I gave them GB Energy pdf statements proving the usage was actually lower than I originally quoted them. That's the last years usage as per GB Energy. No dispute to be had. They are lower figures. They reply by putting the quote up!

As for your final point about just cancelling. Well thanks for the advice I had not thought of that.

Seriously jog on pencil pusher. I posted this to let other users know that Avro are problematic so they could take that into consideration when they choose their next supplier i.e. a word of warning.

All I have had in response is users trying to put the blame on me & make out like its my fault somehow. Are you staff under the guise of well known members trying to save face!
This is meant to be a forum to discuss the good & bad to help other users benefit or not fall into the same pitiful, not for users/staff to hound anyone out who shares a bad experience.

You really have a nice way with words. I wish you well with your selection of a supplier.

cifpower

Do the unit rates and standing charges differ? Simple yes or no would clear everything up rather than several paragraphs of waffle and ad hominem attacks.

molerat

As I posted earlier, the most probable reason for the high initial DD is that you are starting in the run up to the cold season and they simply cannot afford too many people building up a large debit over winter and not paying for energy they have used, much of which the supplier has purchased in advance, and not repay them until summer. Either have cheap energy and pay a little more up front or pay more overall, your choice.