undercharged for service

paulx101

Hello
When I moved in June of this year I had my Broadband & phone service transferred to my new address, and when I received my first bill at new address I was shocked to fine they were charging me under £10.00, (my bills previously were about £90)
I contacted them to ask why?, and they appeared to have no record of a phone or broadband at my address, I pointed out that I was talking to them on the phone & my broadband was working perfectly, and they said they would look into it & contact me when sorted. A few weeks went by & no reply, so I contacted them again
and went through the "they appeared to have no record of a phone or broadband at my address,"
I then received my next bill, again under £10, I contacted them yet again, the same "they appeared to have no record of a phone or broadband at my address," but they would look into it and contact me within 7 days
No contact from them, I have made two more calls about this and on the last contact I was assured that it was being sent to the highest level to be corrected and that the person I talked to would call me back promptly, I told him I had heard this all before the same promise to get it sorted but no one has bothered to call back,
He gave me his name (which I have forgotten) and said you are dealing with me now I guarantee to sort this out.
Two weeks have passed, just got a new bill under £10.
What else can I do?

JJ_Egan

Who are They ??

qsk

JJ_Egan wrote: »

Who are They ??

Must be Santa by the sound of it.

paulx101

My provider is BT

mije1983

What does the breakdown of your bill say?

Does it mention the discounts? For example, mine says:

Special offer discount -£18.50 7 Sep - 6 Oct 17 You get your Package at a special rate. We show this on your bill by giving
you a refund of £18.50 a month

Your special offer discount lasts for 12 months

paulx101

I am just being charged for Bt sport, as I said in my first post they don't believe I have a phone line or broadband, even though I had one of their engineers install it, and I also asked them for BT hub 6 as I had BT hub 5 at my previous address and they sent one to me, then they sent me a second one, which I returned when they sent me the blue bag for returns, and I must have had six or seven phone calls with them and they just say they will look into it but nothing happens.

phillw

Forget the address, dial 17070 & it will say "this circuit is defined as". Write the number down, phone them up and tell them you think someone else may be being billed for that number.

I had someone elses phone line attached to my house for about a week, I only found out when I started getting someone elses hospital appointment reminders. After seeing the inside of a cabinet, I am surprised they ever hook the right line up to the right house.

paulx101

I phoned that no. and it came back with my telephone no.