EE's mis selling

pmduk

Some networks manage this by sending out an inactive SIM, which you then activate once the cust has received it. It looks as though either EE or the agent didn't use this.

TamaraC

Guys_Dad wrote: »

And you have proof of this that would stand up in court?

If not, take the money.

I have the transcripts from today that state i was given the wrong information

TamaraC

pmduk wrote: »

Some networks manage this by sending out an inactive SIM, which you then activate once the cust has received it. It looks as though either EE or the agent didn't use this.

Doesn't look like it, they gabe no explanation for why it didnt happen that way

[Deleted User]

TamaraC wrote: »

Monthly charge has nothing to do with it. They guaranteed delivery and no loss of service

Are you claiming someone actually said the words 'we guarantee it will be there Monday'? Or did someone actually say 'it should be there Monday'?

TamaraC wrote: »

I was told that because he is self employed and sole trader that the normal contract would be sufficient

Who told you that? And sufficient for what exactly?

TamaraC

unforeseen wrote: »

Wait a minute.

YOU took out a contract and then got them to transfer YOUR HUSBAND'S PAYG number to your new contract?

Did your husband know that you were grabbing his number ?

Yes of course he knew, he was there when i was on the phone to them and spoke to them himself

TamaraC

Colin_Maybe wrote: »

Are you claiming someone actually said the words 'we guarantee it will be there Monday'? Or did someone actually say 'it should be there Monday'?



Who told you that? And sufficient for what exactly?

The woman i spoke to on Friday told me, she stated that the contract offered was sufgicient as a business contract would cost him far more

TamaraC

Colin_Maybe wrote: »

Are you claiming someone actually said the words 'we guarantee it will be there Monday'? Or did someone actually say 'it should be there Monday'?



Who told you that? And sufficient for what exactly?

The woman guarantedd there would be no loss of service as the sim would "definitely" be here on Monday

molerat

pmduk wrote: »

Nobody in a call centre can ever be 100% certain about delivery. Just as you can't be yourself when posting something . They'll have given you the best info to hand. If you needed a new SIM with the same number they can't have the same number on two active SIMs simultaneously.

With our switch the contract SIM had a different number which showed on the phone but when I phoned the old number it rang the phone. It took a few hours for the phone to actually show the old number.

mac.d

This has to be a wind-up. Why on earth would EE up their offer from £30 to £50 because a sim didn't turn up in the post. Who has ever had a PAYG sim stop working so suddenly when the new sim hasn't even turned up?

unforeseen

TamaraC wrote: »

The woman i spoke to on Friday told me, she stated that the contract offered was sufgicient as a business contract would cost him far more

Apart from the fact that there would be no SLA etc. No compensation for consequential loss.

In fact as it is a standard consumer contract you have very little recourse for areas that a business would need cover.