Cosumer rights advice on hotel booking cancellation and debt recovering agency

KeithP

swhite84 wrote: »

Would booking.com be classed as negligent because they didn't send a reservation/ confirmation email until 2nd September 5 moths after, by which point the hotels no cancellations within 10 days policy had kicked in?

I won't answer that question, but will ask another rhetorical one:

Could you be considered negligent for not insisting on a cancellation confirmation email?

In my opinion, both you and booking.com have shown failings.

susancs

I was thinking along the same lines as Fosterdog in that you should consider providing your phone record showing that you made a call to Booking.com's telephone number in March. Have you checked your junk folder? The reason i say this is that I made two bookings with them around the same time as you for July and had numerous email reminders from about six weeks before my bookings, all of which went into my junk folder.

KeithP

susancs wrote: »

Have you checked your junk folder? The reason i say this is that I made two bookings with them around the same time as you for July and had numerous email reminders from about six weeks before my bookings, all of which went into my junk folder.

The OP has already told us:

swhite84 wrote: »

I've searched all email folders using the hotels name and booking.com but it's returned nothing from before 2nd September.