Car Insurance - No Vehicle Car

rs65

Marker wrote: »

Well I would have gone through my insurance to get an independent engineers report

Not for a mechanical problem or defect in the car.

Marker_2

The actual issue with the car is irrelevant as that is going down a different portal, and it is far too complicated to post on her. At the time of getting insurance involved the fire men believed it was electrical fault (it still might be I just don't know yet).

Just after advice on the insurance with no courtesy car issue, when online and advisor stated it was included.

rs65

Marker wrote: »

The actual issue with the car is irrelevant as that is going down a different portal, and it is far too complicated to post on her. At the time of getting insurance involved the fire men believed it was electrical fault (it still might be I just don't know yet).

The issue with the car is very relevant. If there was a fire, it was a potential claim.

Marker_2

I'm not going through insurance with it now so it's not relevant.

rs65

Marker wrote: »

I'm not going through insurance with it now so it's not relevant.

Cancel and go elsewhere for cover that suits your needs (and read the documents when you get them).

Marker_2

rs65 wrote: »

Cancel and go elsewhere for cover that suits your needs (and read the documents when you get them).

So no advice on being told by computer and person that courtesy car was included in my policy?

rs65

Marker wrote: »

So no advice on being told by computer and person that courtesy car was included in my policy?

You said it wasn't on the computer.

They can't find the call.

Your docs say not included (which agrees the online function).

You can put in a complaint but do you want to remain with them?

stugib

Marker wrote: »

So no advice on being told by computer and person that courtesy car was included in my policy?

Likelihood is courtesy car is on your policy, but they'd only give it to you if it was a claim where they could recover the cost of that hire from a third-party. So what you were told was factual, albeit open to misinterpretation (a.k.a. sales patter)

The add-on would have given you a courtesy car even if the accident was your fault