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RBS PBA Complaint
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie
Does anyone who has ever made a PBA complaint to RBS have any idea how long they take?
Cheers
Cheers
0
Comments
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What is PBA?0
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Packaged Bank Account?jonesMUFCforever wrote: »What is PBA?
Isn't it 8 weeks to resolution or deadlock letter, as with all complaints?0 -
YorkshireBoy wrote: »Packaged Bank Account?
Isn't it 8 weeks to resolution or deadlock letter, as with all complaints?
I know how long they have, I asked how long they took, in people's experiences0 -
redditrabbit wrote: »I know how long they have, I asked how long they took, in people's experiences
It depends.0 -
PeacefulWaters wrote: »It depends.
On........?0 -
Strength/validity of case, quantity and quality of supporting documentation, time since alleged misselling, workload within bank team, clarity of complaint, amount of investigation of allegations needed, validation of (lack of) use of benefits, etc, etc - I could be wrong but doubt if the bank involved is as significant a factor as some or all of the above.redditrabbit wrote: »
On........?PeacefulWaters wrote: »It depends.
Anecdotally, from various previous threads on here (not specifically RBS ones), some claims are resolved practically instantly whereas others drag on for months, so if you're seeking some sort of meaningful average on a per-bank basis then I doubt you'll find it!0 -
How rude you are when you submit your complaint.redditrabbit wrote: »On........?0 -
PeacefulWaters wrote: »How rude you are when you submit your complaint.
Having used the Resolver email template, not very.
However you appear to be a dab hand on this subject, so I will leave it to you to make the judgement.0 -
redditrabbit wrote: »Having used the Resolver email template, not very.
However you appear to be a dab hand on this subject, so I will leave it to you to make the judgement.
I think he already has.0 -
This discussion has been closed.
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