What is happening to Lloyds Bank!!

POPPYOSCAR

Went in to Lloyds bank this morning to set up a SO.

Went to the cashier and she said I had to go to the guy at the front desk to do it as she has to keep free to serve cash customers.

What!!!

The bank was empty apart from a customer who had a problem with her account being dealt with by the guy at the front desk.

So I had to stand there and wait while the cashier sat there doing nothing.

I was complaining to my husband and said I hoped I would get another survey call from Lloyds, with that another cashier came out from the back and said she would open up and do it for me.

She acted like she was doing me a huge favour. It took her all of a minute to do while the other cashier just sat there with no customers.

What a strange way to run a bank.

stuartJo1989

Maybe it is a policy of theirs? I've worked in companies in the past which have policies to help workflows at pinch-points throughout the day, but which otherwise look ridiculous when it is quiet.

Sometimes you'd actually get into trouble for breaking the policy and helping the customer in a manner you describe, even if it makes perfect sense! Sometimes its not worth risking your job just to do the right thing for a customer.

I would recommend that you move on with your life and refrain from losing any sleep over this.

giraffe69

Or perhaps use online banking to set up your SO?

peter_the_piper

Consider yourself lucky you actually have a branch in your town. There won't be any soon, that's why I transferred out into a building society.

giraffe69

The reduction in number of branches is because more and more do their banking online. Even if you receive cheques to pay in there are now machines. Real estate is expensive and even your building society will do the same in due course. There will always be those who find the technology tough but that number declines each year and those who refuse to use it which in due course will be tough!

sheramber

POPPYOSCAR wrote: »

Went in to Lloyds bank this morning to set up a SO.

Went to the cashier and she said I had to go to the guy at the front desk to do it as she has to keep free to serve cash customers.

What!!!

The bank was empty apart from a customer who had a problem with her account being dealt with by the guy at the front desk.

So I had to stand there and wait while the cashier sat there doing nothing.

I was complaining to my husband and said I hoped I would get another survey call from Lloyds, with that another cashier came out from the back and said she would open up and do it for me.

She acted like she was doing me a huge favour. It took her all of a minute to do while the other cashier just sat there with no customers.

What a strange way to run a bank.

But a cash customer could have come in at any time and had to wait while you were dealt with.

Have you ever taken one item to the under 10 counter in the supermarket and had to to wait in line while somebody went through with 2o items?

Rather defeats the purpose of having a desk to provide quick service.

takman

If you wanted to setup the Standing Order then why wouldn't you just do it online instead of visiting a branch.

It quite ironic your complaining about having to wait when you have already wasted alot of time actually going into the branch to do it in the first place!.