We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Bank smart

Carpett
Carpett Posts: 1 Newbie
in Reclaim PPI & other insurance
I put a claim in with a PPI company called bank smart.
I sent all the information to them, now they are saying I didn't and are saying I owe them.
I now have a debt company calling me...
Can someone please help and advise

Comments

  • dunstonh
    dunstonh Posts: 121,241 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    You may wish to employ a claims company to put in a complaint to the claims company ;)

    Did you sign a contract with them?
    What does it say in the contract about them charging you for not following through on the complaint or withholding information?

    Many claims companies have a time waster clause. This allows them to charge people who don't tell them the truth or withhold information or create work unnecessarily. This is probably what they are applying to you.

    Perhaps if you told us what the CMC is after and what you supplied and they say you didnt we would be able to help better.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • -taff
    -taff Posts: 15,584 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    More info

    Failing to follow through on a complaint, such as not escaating it to te FOS means they will charge you.

    They are not likely to be charging you for not sending them enough ino.

    More info needed.
    Non me fac calcitrare tuum culi
  • Alpine_Star
    Alpine_Star Posts: 1,384 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    -taff wrote: »
    They are not likely to be charging you for not sending them enough ino.


    They do it routinely and it's why they're currently under investigation by MOJ.


    What the OP needs to do is make a formal complaint so they can then take it to the Legal Ombudsman if they need to.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 354.2K Banking & Borrowing
  • 254.4K Reduce Debt & Boost Income
  • 455.3K Spending & Discounts
  • 247.2K Work, Benefits & Business
  • 603.8K Mortgages, Homes & Bills
  • 178.4K Life & Family
  • 261.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture