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LEJC

I genuinely don't want to come across as sarcastic or patronising but I wonder if this would have been dealt with differently if the OP was the homeowner rather than the tenant....
at that point it's no one but yourself to blame and no letting agent or LL to fall back on.
Just yourself to sort out....or would the blame be passed then to the engineer......

sometimes things break...it seems we live in a very blame culture these days of needing to find out from whom or if compensation can be claimed.....

sleepymans

Seriously??? NO...SUCK IT UP!

freeisgood

OP I get your predicament, don't get some of the responses on this thread! We are talking about hundreds of pounds worth of clothing even if only 20 items at £20 each to replace. Why should the OP "suck it up" !

But could you claim ruined clothes on contents insurance?

Marvel1

ShaneJMullan wrote: »

We have had to take time off work multiple times for an engineer to show up, who never does, and left multiple times for phone calls back which never happen.

ShaneJMullan wrote: »

The 'engineer' was supposed to come round on x date so I assumed the clothes would be fine anyway as he would fix it and get the door open. After waiting all day and chasing the letting agents, he didn't turn up (no suprise). He then came 2 days later and couldnt get the door open OR fix the error code to actually fix the machine. .

The above should have been been in the opening post, as they don't match each other.

ShaneJMullan

To clarify.. we have been told 6 dates (for the hot water as well as the washing machine) where the guy didn't turn up. The 2 times he did turn up weren't even on the dates where we were told, he just turned up and we happened to be in. (Probably fixing various problems the other tenants are having in this building - from what I've heard there is a lot).. I don't see how it doesn't match up, I just kept it as short as I could to save everyone from reading an essay.
At the end of the day, our rent isn't cheap on this place and as the white goods are integrated and included in our building, one would expect the service to work. Can anyone say they think it's fine to buy a service and not actually get the service??
I've been called a MSE troll, and yet half the posters are trolling this thread.. seems I won't stick around these forums for very long. Is this poor culture normal on this forum?

k3lvc

ShaneJMullan wrote: »

At the end of the day, our rent isn't cheap on this place and as the white goods are integrated and included in our building, one would expect the service to work. Can anyone say they think it's fine to buy a service and not actually get the service??
I've been called a MSE troll, and yet half the posters are trolling this thread.. seems I won't stick around these forums for very long. Is this poor culture normal on this forum?

No-one's querying whether the service should work - they're querying your claim for compensation as you've decided it's someone elses responsibility to open the machine however long it takes. I'd bet that within 5 mins of you providing model details and a pic someone could tell you how to open it - sure there might be a mess for YOU to sort but sometimes that's life.

Responses to you are probably such as they are due to the inability of a new generation of snowflakes to sort out the simplest of problems and seek to blame someone else

freeisgood

Totally agree Shane.

But as it was an unpredictable occurrence such as a pipe leak ruining paintwork/furniture or an acid battery leaking ruining a carpet ( latter happened to us,) think its one for your household insurance here.


Also from experience renting...landlords do not tend to like their tenants tampering with white goods or other things in the house but prefer to get professionals in. I tend to leave well alone and get the landlord to deal with it. (what if OP did something to the machine while trying to get the door open and then ended up being accused of breaking the machine and then being asked to buy a new one? Not worth it )

ripplyuk

I think you've every right to be annoyed. A full wash load of clothes will cost a lot to replace. I'm assuming this is reasonably expensive stuff, not cheap tat/worn out. I'm also surprised at the amount of responses here advising you to DIY. As a tenant, I would not want to be unscrewing things/removing skirting/worktops etc, for fear of being accused of causing damage by the landlord or agent, and then billed for it.

The problem is that if you're going to claim off anyone, it has to be the Landlord, not the agent. Does the landlord know about what has happened? If not, I would definitely contact them. Or the agent will tell them a very different story! Possibly one that makes you look like a 'problem tenant'. Also, do you want to stay in this property after the fixed term? Some landlords will evict over the slightest hassle, usually encouraged by the agent who is thinking of the extra tenant finding fees.

It might be a lot less hassle to just buy more clothes or claim off your contents insurance.

Narkynewt

seashore22 wrote: »

Predictable isn't it.

Judgemental much, you 2?

seashore22

Narkynewt wrote: »

Judgemental much, you 2?

No, just world weary and I have to say that the op's subsequent posts haven't changed my mind.

I would also add that my post was at least offering some advice to the op (Google). Do you have anything that would help them with their problem?

Have you looked up anything useful on the internet yet op? Youtube would be a start.