Partial order return, retrospective delivery charge

SomeOne_2

I ordered some items from an online retailer. The order quantity qualified for free delivery.

I subsequently returned some items and appear to face been charged retrospectively for the delivery.

Their website makes no mention of this, can they do this?

RoonilWazlib_2

Why are you returning them? (Fault, not as described, change of mind?)
When ordered?
When received?
When being returned?
What are the items?

Supersonos

SomeOne wrote: »

I ordered some items from an online retailer. The order quantity qualified for free delivery.

I subsequently returned some items and appear to face been charged retrospectively for the delivery.

Their website makes no mention of this, can they do this?

I'll be interested to see what people reply, but if you've changed your mind (rather than the goods being faulty) and returned part of the order which has therefore brought the order below the threshold, it seems fair.

Although I'm surprised they didn't simply reduce the amount they refunded you to take the delivery into account.

SomeOne_2

Apologies for not being clearer, they reduced the refunded amount.

Supersonos

SomeOne wrote: »

Apologies for not being clearer, they reduced the refunded amount.

You've not answered the question about it being not as described/faulty which leads me to believe you have changed your mind (if it was faulty, I'm guessing they offered you a replacement).

In that case, they are within their rights to charge you the postage as your order no longer qualifies for free delivery.

DoaM

Who paid for the returns?

Do their T&Cs cover who pays for change-of-mind returns?

SomeOne_2

It was a change of mind, i paid for the return. Their terms and conditions don't mention this.

NCC-1701

SomeOne wrote: »

It was a change of mind, i paid for the return. Their terms and conditions don't mention this.

By returning part of the order you no longer qualified for free postage...it's that simple and straight forward.

bris

Who was the retailer, the T&C's always reveal the truth as most don't even read them that come on here with this type of complaint.


There is also no such thing as free delivery.

SomeOne_2

So the retailer is entitled to do that, good to know for next time!

Thanks for all your replies.