bt's fault or my fault?

hannahKGSF · 8 October 2007 at 5:13PM

I Have recently moved into a property and decided to get a bt line installed. I payed the £124.99 charge to install the line with the assumption that someone from bt would be in contact with me to install it/advise when it was to be installed/activated. However 3 weeks later I had still heard nothing and decided to call up bt to find out if there was a problem.I was on the phone for over 3 hours and by the time i was conected to the right department(!) i was fed up and wanted to cancel the whole thing! I explained my situation and the guy on the phone said that the line was active and had been since a couple of weeks ago. This confused me as I thought an engineer would have to come out to fit the line ? However I gave them the benefit of the doubt and pluged my phone into the socket. There was no dial tone so to check i tried it with another phone and had the same problem. I have since checked the test socket and am still having the same problem. I only have the one socket in my flat. I called up bt to do a line test and they said everything was ok and asked if I wanted an engineer to come out and fix it. They explained the charges to me, regarding the charges you pay if it is your equipment, but I am really confused about weather this would be considered a problem with my equipment. What is considered to be "my" equipment and do you consider this to be a fault which would incur a charge for me??
I have since spoken to another friend who has also just moved in to property and when he called up to get a bt line someone came to the property to set it up. Is this necessary or is my line definately active? I have been sent a bill for my line rental and been given a phone number.

sorry about the super long post! I am just very very confused!!