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Changed to Plusnet - now getting billed by sky

radnor

radnor Posts: 5 Forumite

7 September 2017 at 8:07PM in Phones & TV

Hi,

I used MSE to get the deal on switching my Broadband and Phone from Sky at £30 ppm to Plusnet at £19.99 with £50 money back. Sky did send us a letter saying they knew we had canceled but have proceeded to bill us for the next 30 days.

Any Suggestions? Their website is purposefully difficult to navigate.

Is this an example of them being difficult on purpose - or just uselessness?

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Comments

mije1983 Posts: 3,665 Forumite

7 September 2017 at 8:46PM

How long ago did you complete the switch and start using Plusnet?

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radnor Posts: 5 Forumite

7 September 2017 at 9:27PM

1st september

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JJ_Egan Posts: 20,281 Forumite

8 September 2017 at 8:16AM

When was your Sky contract end date ??
This sounds like 30 days notice payment .

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radnor Posts: 5 Forumite

9 September 2017 at 7:29PM

out of contract ages ago. i will chase them up again. Thanks anyhow.

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brewerdave Posts: 8,929 Forumite

10 September 2017 at 8:40AM

radnor wrote: »

out of contract ages ago. i will chase them up again. Thanks anyhow.

You are always in contract - just that you have finished minimum term - but you still have to pay for the notice period:)

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