Who needs to sort out my kitchen?

Mrs_Cupier

I'm not sure if this is the right place to post, but you seem like knowledgable people, so here goes.

In the third week of August, we had a new kitchen fitted. The builders that did our extension sourced and fitted the kitchen from a national trade supplier who also supply MFI. This was their preferred option and apparently cheaper and easier, although the tale of woe that was getting the right units supplied, unbroken, to fit the space which the salesperson measured half-a-metre bigger than it actually was is another story.

The problem is this:

I have a lovely whizzy corner unit that maximises the usable space by using shelves that pull out when you open the door to pull more shelves out from inside (sounds bonkers, but if you have one you'll know what I mean). It's great, but in the six weeks we've had it, the back shelves have fallen down three times (the last time getting wedged on a baking tray which will never be the same again) and in the last two days the 'pulling out' mechanism has started coming to pieces every time you open the door. This means the back shelves don't slide out, which is fine if I only want the lunch boxes, but no good if I want anything else. To fix it back together again, you have inveigle yourself between the open door of the cupboard (open to an angle of about 60 degrees) and the cupboard next to it, then try to get under the shelf to reattatch the mechanism. If you're really unlucky, it detatches itself again before you can shut it.

Yes, I could get around this by moving the shelves around manually; but frankly I didn't spend £6,000 on a kitchen for it to stop working after six weeks.

The builder has rebuilt the shelves once, although they've fallen down again twice since. As he's now in dispute with us over further snagging on the project, I've not contacted him about this, but I was thinking of going direct to the suppliers - I want to know if this is a known problem and what can be done about it. DH thinks the manufacturers should be able to deal with it, but I'm not convinced they can do anything.

Which is reasonable?

Thanks is advance

kitchen_buff

Firstly it is called a magic corner. Go straight to Howdens where your reputable builder bought his kitchen. Howdens kitchens ok. The builder only used them co he gets a big discount on the stuff and makes a bit by selling it onto you as well as making money on the fit. Is the builder a master federation member? find out and contact them. Howdens will probably sort you out though.

Mrs_Cupier

Thanks, I'll try Howdens now. Sadly, the FMB aren't really interested - we've tried that!

kitchen_buff

Good luck. Any probs email me. [EMAIL="stuarthenry@btconnect.com"]stuarthenry@btconnect.com[/EMAIL]
I have a mate who is a manager at howdens.

Mrs_Cupier

Howdens coming round this morning :T - we will see what they think about the Incredible Collapsing Cupboard.