Visa chargeback scheme

lisyloo

I am really struggling to understand why you haven't asked your card issuer that question.

I have done this Keith.
I am currently awaiting their response.


As far as I understand it a chargeback is totally appropriate for services not received (refund) but not for the compensation element.
That information does help me because it means I may also need to pursue the moneyclaim route as well and now I know that today I can proceed with that (letter recorded delivery) NOW rather than wait for the outcome of the chargeback claim.

lisyloo

But this is a consumer rights board. I don't know why you would expect moral sympathy on here, and the fact you say you didn't come looking for it, then I can't see why you have raised the issue as you haven't got any.

It's generally a friendly, helpful community, so a little surprised, but
yes you're right I shouldn't have mentioned it as every irrelevant detail take someone off on a tangeant which in this case is my fault. Lesson learned !!

Chargeback will be for £102.48

Thank you for clarifying.
It helps as I now know I have to pursue the rest through a different route and I can get on with that TODAY and speed things up as much as possible.
I would suggest the small claims court or moneyclaim online are better value than going to see a solicitor in person (if I understood your advice correctly, if not I apologise in advance).

agrinnall

It's not clear, because as far as I can see you haven't said it anywhere, exactly what Easyjet's response has been to your request for payment of the amount that was authorised. Have they responded at all, and if so what have they offered? Or have they simply declined to respond at all?

It's certainly worth trying for the refund through Chargeback, and I think you should be successful, but Easyjet may contest it and your bank may go along with them, so it might be best to delay starting your Small Claim until you know whether it'll just be for the compensation amount or if it'll also need to include the cost of the refund.

HogMan

You may find that Easyjet’s t&cs limit you to a refund and override any hand written papers you may have been given.

14.5.5 We reserve the right to amend your seat selection for operational or safety reasons. Should We need to amend Your seat selection, but are unable to honour that seat selection by providing a seat in the same or higher Band that You have purchased, then You will be entitled to a refund of the Allocated Seating Charges.

lisyloo

It's not clear, because as far as I can see you haven't said it anywhere, exactly what Easyjet's response has been to your request for payment of the amount that was authorised. Have they responded at all, and if so what have they offered? Or have they simply declined to respond at all?

It's certainly worth trying for the refund through Chargeback, and I think you should be successful, but Easyjet may contest it and your bank may go along with them, so it might be best to delay starting your Small Claim until you know whether it'll just be for the compensation amount or if it'll also need to include the cost of the refund.

Apologies - no response from EasyJet so far.
I'd be surprised if they appealed within the time limit simply on the basis of organisation, but not sure why you'd suggest they'd win in a straightforward case of services not received. Why do you think they might?
My personal experience so far is that companies do not prioritise appealing relatively small amounts. Companies are pragmatic and not emotional.


I am not starting a claim yet and I agree completely that it's best to exhaust the free routes first.
However I am sending the "Letter before action" because that starts the clock ticking as to when I can actually start the action.
They have to be given time to respond and to maximise my chances of success I want to be seen to have given them every chance (this will be 2 letter and 3 on-line communications).

lisyloo

HogMan wrote: »

You may find that Easyjet’s t&cs limit you to a refund and override any hand written papers you may have been given.

14.5.5 We reserve the right to amend your seat selection for operational or safety reasons. Should We need to amend Your seat selection, but are unable to honour that seat selection by providing a seat in the same or higher Band that You have purchased, then You will be entitled to a refund of the Allocated Seating Charges.

That clearly states I'm entitled to a refund, but I don't see anything that limits offering additional compensation payments or null and voids offers made in writing.


But hey, if I lose I lose - it's not life and death.
I do think they should honour a written offer and I do think I stand a good chance with a claim.


The point of this thread was should I start the clock ticking on the moneyclaim route and the answer is yes, so letter going off today (recorded).

lisyloo

You've brought up an interesting point.


I paid for the flights initially with a debit card.
At a later date I paid for an extra bag with an Amex card that I have since closed (under the same booking reference).


I know that £1 gives you section 75 protection for the whole lot and I don't believe the card closure affects the protection, but is it a separate transaction?


On this one I will call AMEX, but if anyone happens to know the answer then that would be great.

glentoran99

yes its a separate tranasaction

lisyloo

Thankyou very much.
The baggage was unaffected so no section 75 claim.

DoaM

Make sure the LBA mentions that the chargeback amount will be added to the claim should Easyjet contest it and prevent the chargeback from proceeding.