Waitrose - keep all receipts in case something goes off

Tobyjug12000

Not sure if this is the right forum, but if you buy anything in Waitrose now make sure you keep the receipt.

I bought 6 tomatoes - in Waitrose packaging - on Thursday with a best before date of 3 September (today). Went to cook them this morning & 3 were rotten so thought I'd take them back for a refund. Didn't have the receipt but they were still in the Waitrose packaging showing today's date so didn't think it'd be a problem (have done this before without a problem).

Waitrose new policy is no refund without a receipt for any reason - can understand for a change of mind but because something clearly from there has gone off???

Make sure you keep all receipts from Waitrose in case something goes off!

photome

Most stores won't refund without a receipt. You could have found them in the bin

Did they offer you replacement tomatoes

Tobyjug12000

Thanks for reply - no offer of replacing which they've always done in the past as clearly about from Waitrose.

I didn't think you need a receipt for faulty goods (which I'd think rotten tomatoes would be), just proof of what shop they came fton(indicated on packaging)?

IAmWales

Tobyjug12000 wrote: »

Thanks for reply - no offer of replacing which they've always done in the past as clearly about from Waitrose.

I didn't think you need a receipt for faulty goods (which I'd think rotten tomatoes would be), just proof of what shop they came fton(indicated on packaging)?

You need proof of purchase, not proof of where the goods came from. Retailers have become less flexible as a result of thieves taking things then trying to return them for cash.

societys_child

Never shopped in Waitrose, but if i ever do . . .

theonlywayisup

Perhaps they think they need a receipt from you as you've done it before?

LadyDee

"Always"? Golly, how often have you taken stuff back to Waitrose?

meer53

Sounds fair to me. To be honest i would have put them in the bin.

System

I had some own label breakfast cereal from Asda which on opening, a foul smell came from the bag.

It was well in date - March 2018, binned the receipt and they gave me a refund and an exchange! Since I purchased the cereal, the store doesn't sell Asda version, so got the branded one.

Manxman_in_exile

Just playing Devil's Advocate here...no suggestions of impropriety intended:


How would Waitrose know the rotten tomatoes corresponded with any receipt any way? The tomatoes aren't individually barcoded with a receipt number.


Tomatoes are perishable and may well "expire" before their supposed expiry date.


I shop in my local Waitrose regularly. I've never had problems returning goods (I tend to keep receipts) but I don't think Waitrose are generally as good as they would like to think they are. I buy stuff from Waitrose that I can't get anywhere else, but I find Sainsbury's cheaper (eg milk) for every day stuff.

Sheldon_Cooper

societys_child wrote: »

Never shopped in Waitrose, but if i ever do . . .

Waitrose are excellent.

They keep the riff-raff out of M&S.