Charged import tax&admin fees on replacement parts under warranty

tommy45

shaun_from_Africa wrote: »

Your statutory legal rights and the terms and conditions are two entirely separate things.
If a manufacturer or retailer (whoever provided the warranty) wishes to make it a term of that warranty that states that the purchaser is responsible for all shipping charges then they are perfectly entitled to do so.
Just because a part is a warranty replacement doesn't automatically make it exempt from any import duties if shipped from outside of the EU.

No such terms in warranty, Replacement should have been shipped from within the EU, normally
But they would appear not to have the part or (ever been shipped the part) hence why i ended up contacting their HQ in Taiwan,
And i presume that it was an oversight on their part that they didn't organise with FedEx for any duty charges to be paid by them, and not the addressee (me)
And talking of these fees especially this 'advancement' fee if you have an account with FedEx and tell the shipper your account number, they can tell FedEx to charge it to that account , and they then don't charge this fee only duty charges

tommy45

KeithP wrote: »

What??
What do you mean about paying twice?

VAT is charged on the sum of the value of the goods and the cost of the packaging and the cost of any insurance.

That is an HMRC rule.

What i was meaning was this, I paid VAT on the product when i purchased it, I request a replacement part due to failure of the original part ,under warranty they decide to ship that part from outside the EU not my problem
They have service centrers in the EU it ain't my fault that they don't supply them with the part i needed

Also the shipper will of no doubt paid VAT in their country on the shipping costs,& packaging and possibly any insurance (if they purchased this) and we have uk customs/Fedex adding the value of the packaging and insurance (if it existed) to the import duty now see what i was getting at ?

KeithP

tommy45 wrote: »

...and any insurance isn't or shouldn't be subject to VAT on imported packages that is just plain wrong

You may think 'it is just plain wrong', but it is in the legislation.

Speak to your MP if you want the law changed.