POPLA Appeal Help: Premier Park The Salthouse, Clevedon

barnakles

Got a response from Sopie Taylor of POPLA complaints today, unfortunately they have simply re-iterated what the assessor siad in the first place:

Having reviewed the decision made, I can see the assessor states in the decision that:

“The operator has provided images from the ANPR system, which show that the appellant’s vehicle entered the car park at 11:02 and exited at 15:30 on the day in question, staying for a total of four hours and 28 minutes. A screenshot of its payment system has also been provided, showing that the appellant only made payment to entitle his vehicle to remain at the site for four hours.”

As such, it is clear the assessor has considered the payment made by yourself, however as the payments covered you to stay for four hours, and not five the assessor has refused your appeal, as you did not make sufficient payment.

Following my investigation of your complaint, I do not consider that there have been shortfalls in our service and I am satisfied that we dealt with your complaint in line with our processes and procedures.

I am sorry you feel that your experience of using our service has not been a positive one, however, my letter now concludes our complaints procedure and there will be no further review of your complaint. We will not engage in any further correspondence with you in this matter.

So much for POPLA being independent. They have completely failed here IMHO. I guess it's too much to hope for anything else seeing as it's paid for by the parking companies. Basically, it seems unless you can get off on a legal technicality, you don't stand a chance.

Quentin

barnakles wrote: »

So much for POPLA being independent. They have completely failed here IMHO. I guess it's too much to hope for anything else seeing as it's paid for by the parking companies. Basically, it seems unless you can get off on a legal technicality, you don't stand a chance.

Of course it didn't help your cause by lying to popla about not being the driver (when you had already admitted you were to the ppc!)


But a failed popla appeal doesn't mean you end up paying!


That only happens if they win in court.


If it gets that far don't lie in your defence!

barnakles

Thanks for your input Quentin, for the record I didn't actually lie, my partner drove there and I drove back. I bought the ticket and I wanted to associate myself to the appeal so I selected Driver in the operator's appeal web form. I didn't want my wife being pursued, we have a newborn and a toddler so she has enough on her plate.

I had actually forgotten in the meantime that I selected this on the form - in my naivety never getting one of these tickets before I did not realise the significance. I simply thought that if I pointed straight out to the operator that I had in fact made sufficient payment they would realise the mistake and cancel the ticket straight away. That was back when I thought these parking operators and POPLA would operate reasonably and with common sense. As I said before - lesson learnt, I won't make this mistake again.

Thanks though, I will leave the POFA compliance part out if gets to a court defence, quite clearly I burnt my bridges there thinking the operator would listen to reason initially.