Default filed by bt at old address on credit report, but I DID inform them!

Mrpear

Hi all
I'll keep this as short as I can and bullet point as much as possible.

* Account opened with BT in 2015, solely for broadband but also had a phone
* Moved house during contract (August 2015), had to move out quickly and last minute due to job change
* BT could not provide a service to our new house
* Few weeks after moving, I contacted BT with regards to paying contract early, as I didn't have my customer account number or phone number I was advised to write a letter for it
* Drafted a letter in September 2015 to the complaints department in Durham advising of the house move and also requesting my account number to pay the contract out

I still have a copy of the letter and also a copy of the receipt. The receipt clearly shows the date and the post code, however the tracking number is now invalid (I assume they expire after a certain time)

So. I heard nothing from the letter, and as far as I knew I didn't sign a credit agreement and it never showed up on my Experian.
Last week I checked my Equifax report as I'm buying a house, there is a default notice from BT served in February 2016 to my old address.

I have lodged a dispute with Equifax, filed a complaint with BT, and currently awaiting the outcome.

Wondering if I have a case for removal on the basis that I still have a copy of the letter informing of house move and requesting account number, as well as a receipt of postage on the same day (5th September 2015)

Thanks guys
Andy

Shakin_Steve

Why did you send the letter with details of change of address to the complaints dept.?

Mrpear

At the time I felt it was an inconvenience to not supply my details. Hence the complaint