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CCTV mobile app problem

edited 30 November -1 at 1:00AM in Techie Stuff
4 replies 716 views
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edited 30 November -1 at 1:00AM in Techie Stuff
any help/advice would be much appreciated.
had DVR recorder and cameras installed earlier last year.
we have always viewed cameras on an IVMS 4500 mobile app.
its worked well until a few days ago the app stopped working on both iphones and Android.
Rang Hikvision they suggested because all stopped working suddenly it may be a Virgin Media problem and to check with them the port is open- rang virgin and did that, still not working
contacted TP-Link they advised rebooting and configuring the wifi extender.- did that still wont work.
tried deleting and reinstalling IVMS 4500 -still no joy
Ipad doesnt have a problem though,
only thing I can think is my phone register mode is HiDDNS- ipad is IP/Domain.
even tried IP/Domain on phone still no joy

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