RBS can't find loan details

Lally

1) i replied twice the other day and they didn't appear
2 ) why is everyone so !!!!!y? Jeez.

I thought I would have one more try as the deadline is looming. So shoot me

[Deleted User]

Lally wrote: »

So shoot me

It's a kind offer but we're not really allowed to.

sourcrates

Just to clarify the situation for you, claims management companies are mainly for people who are :

(A) Too lazy to write a letter themselves,
(B) Ignorant of the fact they can do this themselves,
or
(C) Are otherwise incapable of doing this themselves.

A successful claim can only be made if either you or the creditor, still has access to paperwork or information about the figures involved.

No amount of clever wording is going to change that.

It seems you are aware of the loan amount involved, and you have a reference number, if i were you i would write back and and state those facts, tell them they should be able to work out an average amount you may be due back, and ask for that amount to be repaid to you as a "gesture of goodwill".

That is your only hope now.

[Deleted User]

sourcrates wrote: »

tell them they should be able to work out an average amount you may be due back, and ask for that amount to be repaid to you as a "gesture of goodwill".

The Bank won't be paying out a "Gesture of Goodwill" on a complaint that was rejected more than two years ago. Any attempt to re-open the complaint will be met with a reiteration of the original rejection.