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Travel Insurance - Cancellation claim denied
Comments
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This is a reputable insurance company and the policy was gold cover at £164 for family of four so not a cheapy.0
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http://www.financial-ombudsman.org.uk/publications/technical_notes/travel-insurance.htm#1a
The exclusions for pre-existing medical conditions may be more onerous when the person who is ill is not the policyholder, but a family member or someone who was going to travel with the policyholder. Most of us don't have full details of other people's medical history.
So when we investigate complaints like this, we may need to make detailed enquiries into the state of health of the person concerned - and also what the policyholder should reasonably have known about it.
Can't find a case study to match yours though.0 -
If it wasn't for bad luck we'd have none at all on this. Mixed in with a bereavement it just hurts and feels like we've been turned over.0
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