ParkingEye LBCCC - sent to my old address

e231

Firstly I am so sorry to be adding to the huge amount of threads, but I would be massively appreciative of input of all you wise people!

I'll try to be concise: My cat was taken to the vets and the driver parked up as normal in the car park as they has always have done. When they were in there and sat down, a sign was noticed saying that the car park next to the vets is now a pay and display. When asked at the reception if this applied to where the car was parked and the receptionist said yes, and that the car should be moved into the tiny car park that was theirs (the vets). It was full when arriving but thankfully there was space out again, so the car was moved. The driver thought that was the end of that - but had no idea that it was ANPR.

When thinking back, the driver wished that the lady on the reception had told them this, and not ill-advised them to just move the car. It is the drivers fault too, but they really didn't expect this as it has always been free!

They have changed all their post to come to their new address, and so nothing should be going to their old address. They had no idea that they'd breached the car parking until their old landlord got in touch with them to tell them that there were a few letters to them that he has - lo and behold, the original letter, the reminder letter for £100, and then the Letter Before County Court Claim letter.

As the registered keeper of the vehicle, I have kept the address of the vehicle up to date with the DVLA, and Parking Eye have unfortunately requested the address details of the registered keeper prior to the DVLA records being updated.

This was a massive shock for them and had no idea up until now. As the registered keeper of the car and helping out, I've read up on here and know about it, and so followed the advice to post a thread.

As the registered keeper, I begrudge paying this, and the chance to either pay the "cheaper" amount or appeal it has now been missed.

Could I get back to them as the registered keeper, explain the old address situation and perhaps get it "reset"?

When going back to have a look, yes there are signs on the car park, but they did not notice them as they wasn't looking for them - its always been free for all! Annoyingly, there is a sign for the vets predating the intro of PE behind the ticket payment machine!!

When they spoke to the vets they apologised for the bad advise to just move the car. They said that the land owners wanted them to pay an extortionate amount for their customers to use it, and when they said no, up came the PE ANPR.

Sorry for the long post, they are just a bit worried and not sure what to do and would be grateful of advice before I do anything!!

Thanks so much!

Coupon-mad

Could I get back to them, explain the old address situation and perhaps get it "reset"?

Yes. But not by emailing as you, yet...

The way to get it 'reset' is to email ParkingEye in the name of the old landlord at your old address (basically using his name, or asking him to do this for you), saying that xxxxx Fred Bloggs xxxxx no longer lives here but can be reached at (new address).

The landlord should add that:

ParkingEye need to stop writing to his address, as it is harassment and the data is out of date, and to tell them to serve a PCN to xxxxx Fred Bloggs xxxxx at the new address, who is UNAWARE of the matter, as he doesn't live here.

A new PCN will arrive, either that or a 'we've traced you' letter.

Both allow an appeal window, the situation is then reset, and you can appeal and should win at POPLA, because there is no keeper liability.

This only works with PE. Put the PCN number in the email heading.

info@parkingeye.co.uk

I suggest you edit your first post so it doesn't say who parked the car!

e231

Thank you so much for the advice! Will follow it exactly!

e231

Sorry to bother you again, but would you be able to remove my name from your post?
Thanks!
e231

:beer:

Coupon-mad

Done!

Let us know if you do then get a PCN, or a 'we've traced you' letter, which resets the clock.

e231

Wonderful! Though you have missed one...:p

I will do! Thank you so much again.

e231

Hello again!

Certainly took its time, but a letter has arrived to the new address.
It isn't a "we've traced you" its just a normal PCN as it would arrive the first time.

Should I proceed as outlined in the big sticky, or is there anything different that I should do?

Massively appreciative of the help, thanks!

Coupon-mad

Works like a dream, that tactic! *Someone* at old address writes and says ''keeper Fred Bloggs lives at new address'' and lo and behold, the case goes back to appeal stage. Nice (only happens this smoothly with ParkingEye, their one redeeming feature).

Proceed as per the NEWBIES sticky thread.

Now, does that PCN have the paragraph about the POFA schedule 4/29 days to keeper liability on the back? It shouldn't do, after this delay! As such, you have a ''Golden Ticket'', I expect, and can appeal as keeper and win.

You can see one as an example, in post #3 of the sticky where it talks about POPLA, there's a link to a winning ''Golden Ticket'' (our phrase) back page. Just like your one, I hope!

e231

Yes it is a 'Golden Ticket' type! :j

So just to check, I send PE an online appeal using the template from post #1 of the newbies thread ("I challenge this 'PCN' as keeper of the car. I believe that your signs fail the test of 'large lettering' and ..."). And then, after hopefully getting a POPLA code, proceed using post #3?

Thanks!

Coupon-mad

Yes, and if you don't win at POPLA as keeper (no saying who was driving) we'll eat our hats!

e231

Hooray, POPLA code!
Which is the template for when the PE letter is a 'Golden Ticket' type?

I see that the sticky thread says to use the "template POPLA point about 'no keeper liability' from a PE non-POFA type PCN, followed by the template point about the appellant not being shown to be the individual liable (then unclear signs, landowner authority, and if applicable, no grace periods allowed, etc.,)" however I cant see a template for no keeper liability for non windscreen ticket.

Should this be used?: http:// forums . moneysavingexpert.com / showthread.php?p=71563041#post71563041

Sorry for questioning, just don't want to mess it up!

Many many many thanks!