Amazon, wrong item received, they wont refund

Warwick_Hunt

IAmWales wrote: »

I was going to suggest contacting the courier if parcels have been switched but that's not the case, the courier has delivered what Amazon gave them.

Have you contacted your bank?

I do think this is a mistake, the picker doing two orders at once and has put the labels on the wrong parcels. The problem is the person that has received the laptop is unlikely to tell Amazon

Do you still have the packaging, and is it obvious that a laptop will not fit in it? If so I'd be sending Amazon (and your bank) a picture. You can then point out that there's no way a laptop (or 5kg of anything) would fit in there.

So there's been no crime?

unholyangel

OP, try going back through to amazon and sticking to your guns. You ordered a xyz laptop, it has not arrived but a xyz memory card has, which puts them in breach of contract as they have failed to supply the contracted goods.

They should at least be doing an investigation and given how tight amazons inventory control is, they should easily be able to find out what has gone wrong. Most likely either a mix up of orders or an incorrect BIN number (less likey to be the latter imo given amazon employ a ICQA team at every fulfilment centre who's sole purpose is to make sure everything is where it should be an in the correct quantity/correct description etc and extremely high levels of accuracy are expected from them).

[Deleted User]

Another school holiday tall story.

Amazon may be a lot of things but the odds of not delivering a laptop and then delivering a tiny item like a memory card, that you would actually need to sign for, and didn't order, are so small as to not be realistic.

Also, an Amazon logistics courier would have no clue about what is going on with returns etc - they just deliver stuff.

reason2

i ordered a memory card from amazon once, but instead of one, they sent me a whole box of 20..

mistakes happen....

LiGhTfasT

Also possible that a redelivery sticker was put onto the wrong 2 parcels at the parcel delivery depot.

I missed a parcel, rescheduled delivery online and I assume someone else also did and whatever delivery company it was stuck new labels over the originals but on the wrong 2 parcels.

Rach1509

last week Amazon reported several employees for stealing high value items - including laptops - does not say what / how they did this - perhaps they were posting small items and stealing laptops? -

https://tamebay.com/2017/08/police-arrest-6-amazon-security-staff-theft-rugeley-fulfilment-centre.html

I have also had pack of 50 pack x 2 lever arch folder coloured labels arrived -when I ordered 1 pack of 2 - looks like they left it in the outer box in error, as inside were packs of 2. - when I contacted them they said keep them (I only use a couple a year, as I like my lever arch folders the same colour - (I had wondered why a heavy box arrived rather than something that would fit through the letterbox)

ON the whole it is a very efficient system.. but they do make mistakes..

Gers

I once received a Nikon camera lens I didn't order and wasn't ordered for me as a gift. I tried so hard to convince Amazon it wasn't mine, was nothing to do with me, I don't have a DSLR camera etc - they weren't interested. Just kept on repeating that I had ordered it and it was mine. No money changed hands, still that didn't stop them insisting it was mine to keep. I swapped with a neighbour for a trailer load of hardwood logs.:j

Mistakes do happen is the short answer.