Faulty monopod caused damage to my DSLR

Sam1993

So I recently baught a monopod from currys for £21.99 which is a primaphoto branded monopod. It was totally fine when I tried my camera on it in store and it was fine when I used it in my house but I took it out today in Manchester with my camera attached which was on a video stableizer with a microphone as I use it for filming which doesn't even weigh close to what the monopod can supposedly support so it shouldn't of had any problems so I leant down to pick up my bag and the camera came off with the cap and screw still attached and the cap isn't supposed to come off at all so I just watch my camera fall to the floor causing damage to the stableizer, microphone, and camera. The microphone has a few marks on it and the the cushiony bit on the stableizer has a tear in it and the camera has a dent on the bottom and the image sometimes doesn't show on the screen after I've took the photo sometimes so it's obviously caused some damage inside. So I took the camera and monopod back to the Manchester store and asked if they could do anything to which he said I can swap it in store for a different one so that's what I did but he did write me note of what happened so I have that as proof but he said he couldn't do anything In store about the damage it's caused to my equipment so I called yo currys and they seemed clueless in what they could do so advised me to contact the company that makes the monopod which is prima photo and I can't fine any contact info online of this company. It has a website that's it. So now I'm absolutely clueless to what I can do because I'm sure I should be entitled to something because it's caused £100s of damage. I just don't know how I can go about this because this kind of thing has never happened to me before. And I'm sorry on how long this is I'm just ranting because I'm mad :mad:

KeithP

Welcome Sam.

I'm sorry to say that I didn't read that wall of text.

Perhaps if you were to edit your original post by splitting it into paragraphs, you might get more useful responses.

KeithP

OP has now started a new thread.