help. modifying flight details...

laurahastie

Hi, not sure this is the right place to ask but i'm out of ideas so here goes...

I booked flights to Australia via skyscanner, this was via a 3rd party call emailflights.com
found the flights and went ahead with the booking. 5 minutes later i was advised that the booking was declined. I have spoken with my bank and it wasn't them that declined the transaction.

I rang the customer service helpline and spoke to a guy with very broken English. he advised me he will re input the details and send me a link to go ahead and start the transaction again. He did this and it all went through. he advised me he couldn't send the tickets as there was a system error... this alerted me...

I went back on my browser only to find he had booked the complete wrong date for the returning flight, he booked for 25th December not November.

By this time the office was closed. I called them the next to to which the member of staff advised me he was at fault and would look into it.

I have now had to pay an additional £400 to change the flights which i'm devastated about. I don't know who to speak to, have emailed a few people (ombudsman etc) to no avail.

I honestly don't know what to do now in regards to claiming back the money because I wasn't at fault. can anyone help?

pogofish

When did the UK take control of Australia again and sell tickets...?