Booking.com / Swiss hotel cancellation issue

jpsartre

Culb_P wrote: »

Yes the cancellation policy is in there and it is non refundable.

In that case I find it pretty unlikely that the room came with free cancellation. Whether you're 2 months, 2 weeks or even 2 years out is entirely irrelevant.

lampard

I think I made it quite clear in my original post the website displayed the text "Free Cancellation" in green writing beside the room I booked.


Booking.com have not even responded to any of my complaints about this and the hotel are still insisting I either stay or pay £159 to cancel.

leylandsunaddict

lampard wrote: »

I think I made it quite clear in my original post the website displayed the text "Free Cancellation" in green writing beside the room I booked.


Booking.com have not even responded to any of my complaints about this and the hotel are still insisting I either stay or pay £159 to cancel.

IF the room you booked said "Free Cancellation" then that is down to the hotel. Unless you've got a screenshot of that page though or some sort of proof I doubt you're in with much chance of proving it.

PeacefulWaters

lampard wrote: »

I think I made it quite clear in my original post the website displayed the text "Free Cancellation" in green writing beside the room I booked.


Booking.com have not even responded to any of my complaints about this and the hotel are still insisting I either stay or pay £159 to cancel.

What did your confirmation email say?

Did they offer two rates, one cheaper due to being Jon-cancellable?

glentoran99

andygb wrote: »

I would never use Booking.com again after the fiasco we endured in France in 2013.
We were given all the guff about how the gite owner accepted credit cards (had to book by credit card deposit), and were told when we arrived that the gite owner only accepted cash - like we carry £500 cash with us when we go on holiday.
Booking.com, just told us to pay cash and everything would be sorted, but it wasn't, and every day just built up the stress, wondering how we were going to pay.
On the last but one day, the gite owner said we could pay her daughter (who owned another gite opposite) by credit card.

Seems a bit over dramatic, Go lift some cash out, simple

leylandsunaddict

This thread is getting as bad as some on TripAdvisor. People all blaming booking.com for things that have nothing to do with them. The TA threads have become a source of amusement

Voyager2002

The central issue is the suggestion that Booking.com displays the green "free cancellation" message on hotel listings that in fact are not cancellable. There is avery simple way to test this: clear cookies (or even better, use a friend's computer in their home) and revisit the hotel in question as if you were a new customer. If the misleading message is still displayed, grab a screen-shot. If not, accept that you made a mistake and pay the cancellation fee.

leylandsunaddict

If booking.com are displaying the green "free cancellation" on non refundable rooms then that is an issue to take up with the hotel. The hotel put the information on there, not booking.com. Most hotels list several different rooms and the same room type can be both non refundable and refundable. You just have to make sure to select the correct option when entering the number of rooms required.

lampard

jpsartre wrote: »

More accurately, that's how you remember it.

As usual on money saving expert forums someone always knows best and tries to start a fight.

I am not stupid and you have someone else on this thread who had the same issue.

Websites and code are not infallible I know what I saw.

lampard

leylandsunaddict wrote: »

IF the room you booked said "Free Cancellation" then that is down to the hotel. Unless you've got a screenshot of that page though or some sort of proof I doubt you're in with much chance of proving it.

The hotel did contact booking.com and the room was cancelled for free.

The support staff who called me from booking.com was from the Netherlands and he himself confirmed this was not an isolated incident it has happened before on their site.