Starzplay taking money from account

hubb

Someone has asked me about a direct debit from Starzplay that is coming out of her bank account monthly. She never signed up for, or used it and it's based in Dubai. She has tried cancelling in her direct debits section of the Halifax bank but can't do that as it's from her card. She has tried contacting starzplay but gets no response.

Basicly what are her rights as again she never instigated this and has been losing money for some time. Have the bank an obligation to stop this and refund her ?

anmarj

So she has never had a trial with them that she never cancelled?

https://arabia.starzplay.com

Or anyone in the household could have signed up to?

[Deleted User]

It's unlikely the company would have her credit card details if she (or a relative?) has never used the service.

Contact the Bank and cancel the card payments..

hubb wrote: »

Have the bank an obligation to stop this and refund her ?

I can't see any refund forthcoming, I'm afraid.

Fosterdog

As above they wouldn't have both her card details and billing address unless someone signed up either for a subscription or as a trial. Unless of course her details have been stolen but the chances are it would be more than just one thing signed up for. Scammers try to get as much as they can as quickly as they can and before the victim notices.

[Deleted User]

Fosterdog wrote: »

Scammers try to get as much as they can as quickly as they can and before the victim notices.

Why would a scammer sign up for a streaming service?

Fosterdog

Moneyineptitude wrote: »

Why would a scammer sign up for a streaming service?

I'd assume that they wanted a chargeable streaming service but didn't want to pay for it so used someone else's details. Although in this case I doubt a scammer was involved.

nyermen

If she truly hasn't signed up then she should be letting her bank know that someone has her details as they need to cancel the card. Or it's possible they signed up accidentally when buying something else? (Too many auto-ticked boxes these days, which aren't necessarily illegal on foreign websites).

As a warning (since it's not explicitly mentioned here), it doesn't sound like a direct debit but a "Continuous payment authority", which can still be cancelled but those aren't under the direct debit guarantee (so reclaiming prior payments is likely to be difficult).

hubb

nyermen wrote: »

If she truly hasn't signed up then she should be letting her bank know that someone has her details as they need to cancel the card. Or it's possible they signed up accidentally when buying something else? (Too many auto-ticked boxes these days, which aren't necessarily illegal on foreign websites).

As a warning (since it's not explicitly mentioned here), it doesn't sound like a direct debit but a "Continuous payment authority", which can still be cancelled but those aren't under the direct debit guarantee (so reclaiming prior payments is likely to be difficult).

The bank has called this for her and trying to get the payments back.

KeithP

hubb wrote: »

The bank has called this for her and trying to get the payments back.

Called what for her?