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Laptop repair rights
Dray85
Posts: 2 Newbie
Hi,
Just wondering what rights (if any) I have for a specific situation.
At this point, I have paid £850, the laptop has a new screen but will not hold any power. I had been informed multiple times on the phone that the laptop would be returned to me in perfect working order (he actually used the word immaculate).
During my meeting at the apple store, they tell me that on June 20th, the store brought my laptop in for repair, at which point they had advised them that the battery and screen would both need to be repaired to resolve the issue.
Apple repair would have cost just over £600 (for both parts)
They proceeded to reject the work and replace the screen with a part from China.
Apple now informs me that to repair the machine they need to replace both parts, including the screen (as both parts are required at the same time).
Do I have any rights to a refund? partial refund? anything? from the local repair store?
Thanks,
Dan
Just wondering what rights (if any) I have for a specific situation.
- I broke my laptop (macbook pro 2016) by spilling water on it.
- I then took it to a local repair store who had it for 6 weeks while they were "repairing it".
- Upon receipt it all looked good, so I paid them £850 in cash. He told me that the battery was slightly damaged (he had only noticed that this morning apparently) and to take it home and leave it plugged in for a few hours and it would charge up.
- Obviously this didnt work and the battery remained at 0%.
- I took it to the apple store to see if they could repair (as the previous guy had asked me for a further £300 to fix the battery).
At this point, I have paid £850, the laptop has a new screen but will not hold any power. I had been informed multiple times on the phone that the laptop would be returned to me in perfect working order (he actually used the word immaculate).
During my meeting at the apple store, they tell me that on June 20th, the store brought my laptop in for repair, at which point they had advised them that the battery and screen would both need to be repaired to resolve the issue.
Apple repair would have cost just over £600 (for both parts)
They proceeded to reject the work and replace the screen with a part from China.
Apple now informs me that to repair the machine they need to replace both parts, including the screen (as both parts are required at the same time).
Do I have any rights to a refund? partial refund? anything? from the local repair store?
Thanks,
Dan
0
Comments
-
How did the repair 'look good' if the computer wasn't on??0
-
I suspect it powered OK up when plugged into the charger but failed to charge the battery.marliepanda wrote: »How did the repair 'look good' if the computer wasn't on??0 -
The machine works fine when plugged into the mains.
He told me to go home and charge for a few hours and it would reach 60% in charge.
When I took it to apple they said that this would never be the case and they were made aware that it was a fools errand to repair the top shell without repairing the battery at the same time.
Apple now need to repair both parts from scratch.0
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