Energy Companies and Direct Debits whinge.

System

My energy company raised my dd by £13 even though I was £10 debit. Later they gave me back £75 back, leaving a month's payment on the account and reverted back to the original figure.

Energy companies don't bother looking at the energy use from 12 months ago. So if you use 20% more energy in the winter, it's very likely to be 20% more the next winter.

missile

I suspect they work on the principal that the money is in their account. A many customers paying £B too much = £AxB free loan for them.

forgotmyname

molerat wrote: »

I am with EDF. Submit a reading every month and they will bill you every month (but they will not bill at less than 28 days). 6 months is their default billing cycle.

When I submit my reading at the end of this month I calculate I will be £55 in credit, £100 in October, and projecting forward to February when my annual review is due I will be at around £0. If you are in debit now your DD is too low.

Yes im in {{was}} in debt. A whopping £7.. except now im actually in credit because the next payment has come out.

So £1 underpayment a month = a £29pm increase?

I dont need to turn the heating off it rarely comes on anyway. This house is super warm. Visitors often ask if we have the heating on.

I actual bill amount is immaterial. Just having a whinge that the energy companies increase the DD out of proportions to the underpayment. Totally agree it needs to increase to stay level. But £29 = they will be sending me a cheque in 6 months.

When the next bill arrives in 6 months as already proven to be correct as molerat said thats their standard billing cycle. Even with monthly supplied readings.

Yet they have not increased the DD until now.

Blackbeard_of_Perranporth

Blackbeard_of_Perranporth wrote: »

Wait six months for your next bill then!

For other edf users, you can update your readings here.
https://www.edfenergy.com/sme-business/customers/submit-meter-reading

OP have you submitted meter readings like you have been advised, or are we to watch your dilemma as winter encroaches upon us!