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Tablet keeps dropping internet conection.

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My husband has a ,Simbans Presto 10.1-Inch Android Tablet Computer (32GB Marshmallow 6.0, IPS screen, Quad Core, HDMI, 2M+5M Camera, GPS, WiFi, USB, Bluetooth) he keeps getting a message saying that it is not connected to the internet........any suggestions how I can overcome the problem?

Comments

  • Robisere
    Robisere Posts: 3,237 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Combo Breaker
    The quickest way to regain connection, is to switch WiFi off and on again, I found.

    Is your husband using the tablet some distance from the router? Only the more expensive tablets have WiFi signal reception that is a s good as a smartphone. Try it: when using the tablet and receiving a signal from the router, try a phone in the same location. In tablet, go to:
    Settings --> WiFi --> tap your router name --> tap Connected --> check signal strength. Then do the same with the tablet in the same location. I think you will find the tablet has a lower strength.

    You can use a smartphone as a "WiFi Tethering Hotspot".

    Go through the above Settings toWiFi, but scroll down to "More". Tap More --> Set up WiFi hotspot, then change "Portable WiFi hotspot" above that, by tapping it to "On".
    I think this job really needs
    a much bigger hammer.
  • prenton01
    prenton01 Posts: 260 Forumite
    Part of the Furniture 100 Posts
    Is it on virgin ?

    If so it might be you have a problem with your 2g signal so switch to 5g

    Loads of reported problems online google it

    http://community.virginmedia.com/t5/Networking-and-WiFi/Superhub-2-2G-Wifi-Drop-Outs/td-p/3417013
    Hi there! We’ve had to remove your signature. Please check the Forum Rules if you’re unsure why it’s been removed and, if still unsure, email forumteam@moneysavingexpert.com
  • almillar
    almillar Posts: 8,621 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Have a good hoke amongst the wireless settings to see if there are any power saving options - turn those off.
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