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Sky refund

I am about to upgrade to Sky Q. They charged me £115 setup fee but as I am a Black Tier VIP member there is no fee. They have acknowledged this but they have refunded the money as a credit on my account. I want the money back in my bank. They are not playing ball. Can anyone help please. Thank you

Comments

  • JEN22
    JEN22 Posts: 612 Forumite
    im a black VIP too. Didnt know I was entitled to a Q box


    Is this correct?
  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    JEN22 wrote: »
    im a black VIP too. Didnt know I was entitled to a Q box


    Is this correct?
    No, it's the setup/installation fee the OP's talking about.
  • nomoneytoday
    nomoneytoday Posts: 4,871 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    It will wash out over the next couple of Sky bills anyway, so why not just leave it there?
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Invoke the direct debit guarantee with your bank (assuming its paid by DD of course) and then call and pay the correct amount by card.
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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