EDF - wrong initial reading

peterblack

Hi guys,
a month ago I moved to a new flat (tiny flat, 1-year-old new flat, I am the second tenant).
On the checking landlord made an initial reading and put it into the check-in report.
After 1 month EDF did a reading and send me the first-month bill for a 560 GBP ... 8-O
My previous usage was about 280 kWh and 40 GBP per month.

I found out by "burn test" that landlord used a wrong meter for initial reading (and the previous tenant were using also a wrong meter for readings).
1st reading - by landlord, wrong meter about 3500
2nd reading - by EDF on correct meter 6500

Landlord refuses to speak this matter since it is 1 month after check-in and she said it is my problem now...

I am trying to speak with EDF by email, but they are all 1st level support outside of UK and they do not understand the problem.

Sorry guys I just moved to this country and I am a bit lost... I think the landlord is trying to exploit it, do you know how to connect with someone from EDF like 2nd level support?

SummerFun

Have you tried their website?

Most suppliers have all their contact info on there