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Nationwide bathrooms -beware

Twice I ordered from Nationwide Bathrooms and not only did they get my order wrong both times, their customer support was appallingly unsympathetic and rude, despite admitting they were at fault. The 2nd time, over £5,000 was debited rather than the £225 I should have paid resulting in me going overdrawn, getting bank charges and direct debits being returned unpaid. Their response - "we do not pay bank charges". Totally unprofessional and unreliable. I would never recommend them and would in fact warn people to avoid!!!!!

Comments

  • Silly question but why twice?
    I'd rather be an Optimist and be proved wrong than a Pessimist and be proved right.
  • Browntoa
    Browntoa Posts: 49,618 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Fool me once, shame on you; fool me twice, shame on me
    Ex forum ambassador

    Long term forum member
  • DoaM
    DoaM Posts: 11,863 Forumite
    10,000 Posts Fifth Anniversary Name Dropper Photogenic
    Sue them in court for the charges and any other losses incurred. It IS their fault.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    As above. Quantify your losses, then send an LBA giving them 14 days to repay you. Add £50 for mental trauma etc.
    No free lunch, and no free laptop ;)
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