Sky Customer service

johno86_4

Anyone else having problems getting through to Sky?

Our phone line hasn't been working for two weeks. In that time I've had to ring them four times

1. Answered after 45 minutes
2. I hung up after an hour and 15 minutes
3. Answered after 30 minutes
4. Answered after 40 minutes

Really frustrating when you're trying to get something sorted, especially when they say it will be fixed by a certain date and it isn't.

Ian011

What number are you calling?

If it starts something other than 0344 or 0800, it's the wrong number.

[Deleted User]

It seems that they have offshored their customer services for cost savings but at the expense of customer service.

newatc

Yes their customer service has deteriorated alarmingly. It used to be the reason I often give for staying with them.

I'm told the best way to contact them is using the messaging function within the My Sky App.

[Deleted User]

newatc wrote: »

Yes their customer service has deteriorated alarmingly. It used to be the reason I often give for staying with them.

I'm told the best way to contact them is using the messaging function within the My Sky App.

I sent a message to them using that and they never got back to me.

Mchambers

Try online webchat and, if that does not work, send an em to the asking them to contact you on your mobile at a convenient time (Note : Tell them politely that you will only speak to someone from the uk and not India. I always say this if ever I speak to any company's off-shore contact centre and they transfer me without probs).

I also suggest that you ask for compensation. You could ask for a BT Openreach engineer visit.

HTHs.

Ian011

I'll ask again...

What number are you calling?

If it starts something other than 0344 or 0800, it's the wrong number.

Chappers27

The Sky number is 0333 759 2898

teddysmum

That will be a shock,if I return then.


They were so good and PlusNet seemed terrible in comparison (lucky not to wait 45 minutes, online chat conveniently not available or cut off mid-discussion).


BT learned the error of their ways and were in the process of returning to more UK call centres, a couple of years ago.

Ian011

Chappers27 wrote: »

The Sky number is 0333 759 2898

I am aware what the real number is. My question was what was the actual number that was called?

Many of Sky's old premium rate numbers still work and do not have a message telling callers to hang up and re-dial the new number.

Additionally, there are hundreds of "call connection service" scam websites promoting a variety of premium rate 084, 087 or 09 numbers for "connecting to" Sky customer services.

johno86_4

Ian011 wrote: »

I'll ask again...

What number are you calling?

If it starts something other than 0344 or 0800, it's the wrong number.

Thanks Ian. I'm ringing the number on their website, which starts 0330. Are you saying this is the wrong number?