Missing CHAPS Payment

luvchocolate

Mine was for £37 from Yorkshire bank to first utility on the 13th June......still missing!!!

robatwork

alanq wrote: »

A thread re a CHAPS payment from Yorkshire BANK to Santander that went missing.
https://forums.moneysavingexpert.com/discussion/5464656

One where a CHAPS payment FROM Santander went missing.
https://forums.moneysavingexpert.com/discussion/5610529

In neither case did the OP come back to tell us how the matter was resolved. Unless they were subject to some sort of non-disclosure agreement I think this is very selfish.

And indeed this one https://forums.moneysavingexpert.com/discussion/5690929 which I initially thought was the same OP as this.

The OP of that one hasn't come back but as his complaint won't have been resolved yet it's not all yet lost that he will update the thread and name the banks involved.

baggerstorbay

It was for around £4000 and was going from a personal account in my name to a business account where I am listed as a director.

Both sides are still blaming each other so think this is going to take a while to sort out who was to blame.

amanita

Faster Payments come instantly for me, all the time. I never, ever have to wait for them. For YBS to claim next working day is either inadequate service or dishonest attempts to get you to pay for CHAPS. £4k is well within the limit.

I make faster payments between HSBC based banks, Barclays, Santander, Nationwide, Lloyds based banks as referenced above.

Time for you to find a better personal account, and you can save £25 each time on needless CHAPS payments!

baggerstorbay

Just an update that I haven't forgotten to come back and update everyone what happened.

I followed both banks complaints policy, and both denied responsibility but both paid small gestures of goodwill into my accounts. However, it was unsatisfactory and I escalated both complaints to the Ombudsman a few weeks back and am awaiting a conclusion from this.

jonesMUFCforever

So did the money get to its destination?

Shakin_Steve

jonesMUFCforever wrote: »

So did the money get to its destination?

See post #7.

xylophone

both denied responsibility

Act of God?:eek:

baggerstorbay

Just to update everyone, yes the money did end up at the right destination 5 days after it should have been received. However, it only did so after I personally chased the payment with both parties. Santander manually tracked the funds, and low and behold the funds were in the right account half an hour later.

Of course, according to Santander and the Ombundsman, the monies were scheduled to go into my account that afternoon anyway and that me having it chased was just a coincidence.

Yeah, and I'm the pope.

All in all, the Ombudsman backed Santander, even after an appeal and there was nothing I could do about it. YBS did refund me the CHAPS payment fee, and Santander offered a small payment of goodwill less than 2 times the CHAPS payment fee, but Santander will lose a customer over this as I'm looking at alternatives now.

So, all in all, Santander did nothing wrong, but not in my eyes they didn't, and I will be voting with my feet.

xylophone

Of course, according to Santander and the Ombundsman, the monies were scheduled to go into my account that afternoon anyway

But how is that relevant? The CHAPS payment should have been in the correct account on the same day as it was sent!

And where did the fault lie? What actually went wrong?