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Goldfish Credit card
Stormycol
Posts: 1 Newbie
in Credit cards
Hi
I have read many posts about the appalling way in which Morgan Stanley, now Goldfish, are treating their customers about the non-payment of the promised 3% cashback.
I too have been repeatedly fobbed off with nobody seeming to know what is going on. I sent a letter to their Head Office which was ignored. Then I sent another which after another couple of weeks did achieve a response, but merely a standard holding letter informing me that to investigate matters it could take 28 days or longer.
I find this totally unacceptable and I am sure that if I withheld payments on my mortgage for 'IT problems' or the like, I would soon find myself in deep trouble. It seems sadly that these large organisations can get away with misleading and ignoring their customers with little anyone can do to stop them.
I will be contacting the Financial Ombudsman and would advise everyone else to do the same as this hopefully will make them sit up and listen. More importantly, the more fuss that is kicked up about this, then the greater chance of poor publicity which will really put a dent in their already damaged reputation. It is a shame we have to resort to these tactics, but to be honest I cannot see an alternative at the moment. Needless to say, I have changed my credit card provider now and will not be using Goldfish again.
I have read many posts about the appalling way in which Morgan Stanley, now Goldfish, are treating their customers about the non-payment of the promised 3% cashback.
I too have been repeatedly fobbed off with nobody seeming to know what is going on. I sent a letter to their Head Office which was ignored. Then I sent another which after another couple of weeks did achieve a response, but merely a standard holding letter informing me that to investigate matters it could take 28 days or longer.
I find this totally unacceptable and I am sure that if I withheld payments on my mortgage for 'IT problems' or the like, I would soon find myself in deep trouble. It seems sadly that these large organisations can get away with misleading and ignoring their customers with little anyone can do to stop them.
I will be contacting the Financial Ombudsman and would advise everyone else to do the same as this hopefully will make them sit up and listen. More importantly, the more fuss that is kicked up about this, then the greater chance of poor publicity which will really put a dent in their already damaged reputation. It is a shame we have to resort to these tactics, but to be honest I cannot see an alternative at the moment. Needless to say, I have changed my credit card provider now and will not be using Goldfish again.
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I will be contacting the Financial Ombudsman and would advise everyone else to do the same as this hopefully will make them sit up and listen.
Already done so. At £400 a pop, it should concentrate their minds. And the FO's online complaint form is a doddle to download and fill in.The acquisition of wealth is no longer the driving force in my life.
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