Returning Laptop to Argos

dagsky

Just need some advice on trying to return a faulty laptop to argos. My sister bought a laptop from argos, 3 weeks into using the screen flickers randomly and at no set specific length of time being used, it can kick off 5 minutes after start up or 5hrs after start up. She contacted HP for help and they basically told her return it to retailer.

She contacted Argos via live chat to inform of them problem and that she intended to return the product for a refund BUT she wouldn't be able to do so before the 30 days was up because she was having surgery and would be bed ridden for a for weeks. Live chat asked for store return details, live chat contacted store manager to explain and get approval for return and live chat came back and said ok. Now when she tried to return it they're saying no refund we can send it away for repair. She paid for this using her argos card so its basically taken on credit with Argos if that makes a difference to the situation. She already ordered a new laptop from ebuyer.

So can she get a full refund for this?

KeithP

Tell her to go back to the store, only this time take with her the downloaded transcript of the live chat conversation.

Should be sorted in no time.

dagsky

she did exactly that just the other day, however they refused a refund and say that the item needs to go for a repair!

agrinnall

Chargeback with whoever issues the Argos credit card.