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Legal / Consumer advice query
Comments
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Looking at this another way.
The venue were very clear that the bill HAD been paid, and even sent you a receipt.
On this basis, you spent the spare £1500 that you then had on upgrades. This spend was based entirely on the fact that the bill had already been paid.
Where was the £1500 then spent?
Assuming that all these extras/upgrades were spent at the venue, I would then insist on a meeting with them, and get a refund for all the extras to pay the bill.
If the spare £1500 was spent elsewhere, then I would certainly be very angry with them, and only accept a payment plan that will not put you in financial duress e.g. Say £100/month.
It needs to be made very clear to them that the £1500 spent on extras was ONLY available and spent due to their error.
If it was spent at the venue, they should not be benefitting from their own error.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
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Looking at this another way.
The venue were very clear that the bill HAD been paid, and even sent you a receipt.
On this basis, you spent the spare £1500 that you then had on upgrades. This spend was based entirely on the fact that the bill had already been paid.
Where was the £1500 then spent?
Assuming that all these extras/upgrades were spent at the venue, I would then insist on a meeting with them, and get a refund for all the extras to pay the bill.
If the spare £1500 was spent elsewhere, then I would certainly be very angry with them, and only accept a payment plan that will not put you in financial duress e.g. Say £100/month.
It needs to be made very clear to them that the £1500 spent on extras was ONLY available and spent due to their error.
If it was spent at the venue, they should not be benefitting from their own error.
Around £800 was spent at the venue - mainly to enable us to invite 5 more people - who have now been invited and have accepted.
Around £400 I spent on upgrading her surprise wedding present from something special to something really special.
I spent £250 extra on her wedding ring - changing it from white gold to platinum as her engagement ring is platinum and we were advised to keep the same metal if we could afford it. Again, she doesn't know about this yet as I've not picked the rings up, but they are paid for.
I phoned the venue today and explained situation. The planner said she'd speak to finance department and see if they could sort something out and to try not to worry for now.... No idea what at this stage. She promised to call me back ahead of my fiancee going for an appointment there this afternoon so she could then put her mind at rest as I'd explained fiancee has had 2 sleepless nights over this - The planner didn't call back and nor did she turn up for the appointment, so I don't know what's happening at the moment.0 -
Around £800 was spent at the venue - mainly to enable us to invite 5 more people - who have now been invited and have accepted.
Around £400 I spent on upgrading her surprise wedding present from something special to something really special.
I spent £250 extra on her wedding ring - changing it from white gold to platinum as her engagement ring is platinum and we were advised to keep the same metal if we could afford it. Again, she doesn't know about this yet as I've not picked the rings up, but they are paid for.
I phoned the venue today and explained situation. The planner said she'd speak to finance department and see if they could sort something out and to try not to worry for now.... No idea what at this stage. She promised to call me back ahead of my fiancee going for an appointment there this afternoon so she could then put her mind at rest as I'd explained fiancee has had 2 sleepless nights over this - The planner didn't call back and nor did she turn up for the appointment, so I don't know what's happening at the moment.
Not very professional of them...
They have gained £800 of business due to their own error. I would be insisting that the £800 spent with them is reduced to cost only e.g. If say £500 of that was profit, then you will only pay the £300 costs.
The rest will have to be on a payment plan.
I would start putting this in writing, as things will get forgotten otherwise!Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
Around £800 was spent at the venue - mainly to enable us to invite 5 more people - who have now been invited and have accepted.
Around £400 I spent on upgrading her surprise wedding present from something special to something really special.
I spent £250 extra on her wedding ring - changing it from white gold to platinum as her engagement ring is platinum and we were advised to keep the same metal if we could afford it. Again, she doesn't know about this yet as I've not picked the rings up, but they are paid for.
I phoned the venue today and explained situation. The planner said she'd speak to finance department and see if they could sort something out and to try not to worry for now.... No idea what at this stage. She promised to call me back ahead of my fiancee going for an appointment there this afternoon so she could then put her mind at rest as I'd explained fiancee has had 2 sleepless nights over this - The planner didn't call back and nor did she turn up for the appointment, so I don't know what's happening at the moment.
£160 a head??0 -
glentoran99 wrote: ȣ160 a head??
Not impossible - especially if it includes overnight accommodation.0 -
glentoran99 wrote: ȣ160 a head??
Thereabouts yes. Doesn't include any accommodation.
It worked out cheaper than all but 1 of the other venues we looked at.
On a per head basis the meal alone is £104, £8 for each Canape, £3 for each seat cover, £10 per head evening buffet, £5 each for reception drink and toast drink etc.
It seemed pretty average compared to other local venues.
Venue total costs were in the region of £7500 and £22000 and ours is £7800
Anyway, that is moving away from the original question.
The final outcome is that the venue said I should have checked with the people I thought had paid the £1500 and they feel that whilst they are very sorry for the mistake, I shouldn't have simply accepted it. They have given us the seat covers for the extra guests we invited free of charge by way of apology.
I don't feel that response is satisfactory, but its too late in the day to start upsetting the bandwagon (and they know this). Just have to find the money and pay it, so I'm down for overtime every Saturday and Sunday for the next 4 weeks which should avoid the need to borrow money, but it does make it difficult getting the final plans in place as the wedding is 5 weekends away.0
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