Sports Direct Returns 4 August 2017 at 4:14PM in Sports & fitness MoneySaving 14 replies 3.8K views

SnowGames

I'm not sure if this is the right thread to post in but I wanted to ask for some advice.

I bought these Nike shoes from Sports direct about 3 weeks ago but at around week 2 mark a small hole already appeared on the left shoe. I tried to bring them back to two different shops in my area one was rude and all I got told was I bought the wrong shoe he didn't expand and other shop I got told that the shoes are more for casual walking rather than anything else and claimed that the problem was from tear and wear rather than manufacturer fault. So neither would allow me to exchange these for a different pair even though these shoes are only a few weeks old.

Is there anything else I could really do in this situation? First time I have really had a problem with Sports Direct which is a bit dissapointing considering I always get my sports gear from them. Any advice would be much appreciated!

Also how do I post a link to the picture of the shoe? As a new user the site says I am not allowed to post links.

want_to_save

Hi, i would take the pair and the receipt back and tell them they are faulty and you want a replacement, i had to do the same with a pair of walking shoes today that i had for 4 weeks. No hassles. its irrelevent as to what they are for they have developed a fault within the first 3 weeks which is unacceptable.

good luck

elsien

Did you buy them online or instore? I don't think Sports direct allow online purchases to be returned to the shop.
However sports direct are notorious for their poor customer service and ignorance of the consumer rights law, so in future you might want to shop elsewhere.

If you want to post a picture post a broken link and someone can put it up for you.

SnowGames

http://imgur.com/a/2ciJe

That's the link for the fault on the shoes. I bought them instore, tried to return them both to the store I bought from and also another store, both said it was my fault for buying the wrong shoe. Guess the good old saying "customer is always right" does not apply to Sports Direct. All I got told was its not a manufacturer fault so they can't accept the return which sounds absolute toss.

Is there anyone else that I could contact further maybe?

BorisThomson

A manufacturing fault would normally be along a seam or near stitching. That looks like something has caught on the material and caused them to fray.

Which shoes are they and what have you been using them for?

elsien

Have you seen this guide?
http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

If you are sure the fault is with the shoes and not how you've worn them, report to trading standards for denying you your statutory right to reject the item within the 30 days of purchase.

DCFC79

That to me is no manufacturing default, looks like something has been poked through to make the hole.

Manxman_in_exile

BorisThomson wrote: »

A manufacturing fault would normally be along a seam or near stitching. That looks like something has caught on the material and caused them to fray.

Which shoes are they and what have you been using them for?[/QUOTE]


Might be an issue. Many years ago (in my ignorance) I wore a pair of Nike running shoes to play a game of squash. After 40 mins they were completely ruined. My fault.


The question is what were the shoes advertised as and what did you use them for? Are Sports Direct saying they are only intended for walking? (Hard to believe but possible).


Edit: Sorry - just looked at the 'photo. I'd have to say that looks like post-purchase damage to me - it's a hole in the upper. Was nothing evident when you bought them?

SnowGames

Its Nike shoes. I have worn the shoes about twice while doing some casual walking and also some light jogging. They claim that these are only for casual walking but had them on a shelve where it said tennis shoes in small writting, I wish I took a picture now. The hole is about where bottom of my toenail is as top of my foot is right at the end. The shoes seemed fine before buying them, although they had been on sale reduced from £59.99 to £30, not sure if that matters.

Manxman - How badly did you wreck your shoes? I have a pair of Nike Running shoes which I use for most things including squash are still going well after 2 years, funny thing those were bought from Sports Direct.

Manxman_in_exile

SnowGames wrote: »

Manxman - How badly did you wreck your shoes? I have a pair of Nike Running shoes which I use for most things including squash are still going well after 2 years, funny thing those were bought from Sports Direct.

They were lightweight running shoes and one session of squash completely destroyed them. There were several holes in the uppers. I'd never played squash before and hadn't appreciated how much "toe-dragging" there could be. That's why squash and tennis shoes have reinforcement around the toe areas in the form of bumpers.


Sports shoe design tends to be very specific so they can sell as many different types as possible. The best compromise if you want a general shoe is to buy a cross-trainer. Even then I don't think I'd use them for tennis or squash.


What shoe did you buy? The upper on your 'photo looks like some kind of knitted material? We have a Nike outlet store near us and I would say a lot of the shoes they stock are just "fashion" and of no use whatsoever except as casual wear.

BorisThomson

These are the closest I can find (prices go up and down at SD). They do say they are part of the "Sports Lifestyle" range, a fashion shoe and not a trainer.

Either way, I still can't see how the fault pictured would be from the manufacturing process.