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Jacamo failed delivery

Hi, wondering if anyone else is having similar troubles with Jacamo or how you were able to gain resolution.
1 - ordered clothes for honeymoon; delivery in 2 days (Exciting)
2 - payment taken by Jacamo
3 - nothing arrived in the next 7 days before flying out (or indeed ever)
4 - jacamo wanted me to look in gardens, behind walls and under cars of me and my neighbours!
4 - jacamo said they wanted the items returning to issue a refund!
5 - I complained and got my money back (yeah!)
6 - A month later they have taken the money out of my account again with no notification (oh no)


What are they doing?! How ridiculous and incompetent and frustrating. How can I stop them accessing my account / funds. They have never sent me my order.

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