Online holiday cancellation

redginger44

I booked a holiday on Monday night and paid full holiday amount with first choice holidays and then cancelled online next morning now I am concerned I have misunderstood it would appear I am getting full refund less debitcard fee but now I am concerned I'm only getting credit card fee refund - I have tried and tried to contact first choice but to no avail can anybody help me ?

Westin

I am confused as to why you would do this.

There is generally no cooling off right or period when purchasing a holiday package. If you cancel you would normally be subject to loss of deposit paid or even the full balance if you booked within a certain time before departure.

If you made some sort of mistake you really should have called First Choice rather than cancelling online. A manual intervention, together with a very good reason why you booked and cancelled MIGHT have led to some sympathy and perhaps a refund of monies paid. Doing online I fear will just be recorded as two automated transactions.

You really need to persist in contacting First Choice by phone. You probably need an Administration or Customer Services department. They won't be open 24/7, more like extended day time working hours. Start calling from 8am today! Be polite and nice! You have a lot to loose.

redginger44

Basically my husband thought he could get time of work and went in and was told he couldn't hence the cancellation also holiday was for more than 30 days on which states 70% loss -so the figures displayed and on email don't allude to that I agree I have been very foolhardy

Westin

redginger44 wrote: »

Basically my husband thought he could get time of work and went in and was told he couldn't hence the cancellation also holiday was for more than 30 days on which states 70% loss -so the figures displayed and on email don't allude to that I agree I have been very foolhardy

They may be more accommodating if you have other holiday dates in mind and ask to change the holiday to dates when your husband can get leave.

Ring them. Be nice, especially if you are looking for money back from your deposit or a waiver on amendment fees. Almost plead forgiveness. Good luck.

Alan_Bowen

Pleading is the only hope you have. If you cancelled on line on Tuesday, the system will now show there is no booking to amend to a later date, it was almost certainly automatically cancelled when you asked it to. I am sorry for you because you have probably lost a lot of money but this is another case of not checking that everyone can travel before committing yourself to a holiday. Good luck, I think you need it

redginger44

Quick update finally managed to get through and because I had cancelled in less than 24 hours full refunded given - panic over

Alan_Bowen

Congratulations!

leylandsunaddict

redginger44 wrote: »

Quick update finally managed to get through and because I had cancelled in less than 24 hours full refunded given - panic over

That's an excellent gesture of goodwill because they had no reason to refund you. Thomson customer service is beyond dire but this has definitely proved the exception to the rule!

Westin

Well done.

And well done to First Choice/Thomson for excellent customer service.