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Switching from First Utility cost me £900

I have switched from First Utility, I was in credit by £569 then they direct debit me an extra £379, switching cost me £948.

Phone support no use as I do not have an account with them anymore, and no response from email for over two weeks now.

What do i do now?.

Comments

  • Robin9
    Robin9 Posts: 12,732 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Credit of £569 less DD of £379 = Credit of £190

    ie they still owe you
    Never pay on an estimated bill. Always read and understand your bill
  • No credit is the money I had built up. Last year I had over paid so my account was in credit by £400 which they paid back. Can you explain your maths please?
  • Cardew
    Cardew Posts: 29,058 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    Robin9 wrote: »
    Credit of £569 less DD of £379 = Credit of £190

    ie they still owe you

    ???

    OP said
    I was in credit by £569 then they direct debit me an extra £379, switching cost me £948.
  • Robin9
    Robin9 Posts: 12,732 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I may be reading this wrongly.

    Does your closing bill say - Units & standing charge £948

    less Credit £569

    outstanding £379 which will be collected by DD
    Never pay on an estimated bill. Always read and understand your bill
  • Cardew
    Cardew Posts: 29,058 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Rampant Recycler
    An account being in credit is meaningless with energy accounts where payment by Direct debit. This is because payments are credited to the account monthly, but debits are every 3 months.

    For instance I could today be showing a credit balance on my account of, say, £600 and tomorrow my quarterly bill of, say, £700 be debited and I have a debit balance of £100.
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