Switching from First Utility cost me £900

amarrly

I have switched from First Utility, I was in credit by £569 then they direct debit me an extra £379, switching cost me £948.

Phone support no use as I do not have an account with them anymore, and no response from email for over two weeks now.

What do i do now?.

Robin9

Credit of £569 less DD of £379 = Credit of £190

ie they still owe you

amarrly

No credit is the money I had built up. Last year I had over paid so my account was in credit by £400 which they paid back. Can you explain your maths please?

Cardew

Robin9 wrote: »

Credit of £569 less DD of £379 = Credit of £190

ie they still owe you

???

OP said

I was in credit by £569 then they direct debit me an extra £379, switching cost me £948.

Robin9

I may be reading this wrongly.

Does your closing bill say - Units & standing charge £948

less Credit £569

outstanding £379 which will be collected by DD

Cardew

An account being in credit is meaningless with energy accounts where payment by Direct debit. This is because payments are credited to the account monthly, but debits are every 3 months.

For instance I could today be showing a credit balance on my account of, say, £600 and tomorrow my quarterly bill of, say, £700 be debited and I have a debit balance of £100.