Diamond ring quality concern.

Bath_cube

I had to purchase a new engagement ring in April as a replacement for my previous one to to a burglary. Our insurer only paid out less than half of what the previous one was worth at today's rates, the previous being purchased in 1999. I got a 1.08 carat princess cut solitaire from f hinds which cost three thousand pounds. It came with a anchor certificate which I'm told most uk jewellers supply. The diamond looked a bit dark in some areas so I went to a local independent jewellers, they said it was heavily included and not a excellent cut. I phoned the store I bought it from and they told me to contact their customer services. I just wanted to know if anyone has been in a similar situation with a jewellery store and if they have to do something or not.

unholyangel

What grade did they say the diamond was when you purchased it? That is how you tell quality diamonds from cheap ones - their grade/classification.

Sorry but unless they said at the time that it was x grade and it turns out to be y grade, I'm not sure theres any basis for complaint.

LilElvis

Sorry, but at that price it was never going to be a high quality stone and you are now long out of their 30 day return period.

peachyprice

Is it actually a certified diamond? Does it have values for cut, clarity and colour on this 'anchor certificate'? If so what are they

If it is not actually certified as having specific CCC values it's just a diamond and it was up to you to buy it if you liked the look of it. If it is certified but the certificate is inaccurate they will have to exchange it for a diamond described on the certificate.

dj1471

Anchor certs are indeed common, they include the weight, shape & cut, measurements, clarity and colour. What does the certificate say the diamond is and what did the jeweller assess it as being? Ultimately if the cert matches the stone you've no grounds for complaint.

As others have stated, you're not going to get a good quality diamond of that size for £3,000.

Pollycat

Bath cube
The questions about colour and clarity are important.

Didn't you notice the dark areas in the diamond when you first viewed it in the shop before buying it?

peachyprice

OP, on the certificate is should have the following info:
Colour - Graded D-Z
Clarity - Graded VVS, VS, S, I
Cut - Graded excellent to poor

What does yours say?

Bath_cube

Ok. There is no mention of the cut grade on the cert card. The colour is listed as j and the clarity is listed as I. 3. The assistant in the store insisted it was eye clean but it isn't. A friend from work says I should contact the head office. I was also told I should have considered 77 diamonds as they are much better.

dj1471

I3 is the worst possible clarity, defects become visible to the naked eye from I1.

Doesn't sound like you have a case; the cert says the diamond's crap, it's crap. Even if they said it was eye-clean you had the opportunity to inspect it for yourself prior to purchase.

You should have considered any other supplier. Most jewellers won't sell diamonds of such low quality.

Pollycat

Bath_cube wrote: »

Ok. There is no mention of the cut grade on the cert card. The colour is listed as j and the clarity is listed as I. 3. The assistant in the store insisted it was eye clean but it isn't. A friend from work says I should contact the head office. I was also told I should have considered 77 diamonds as they are much better.

I agree with dj1471. The certificate seems to describe the diamond you have bought.

Who told you 77 diamonds would be better?
Your friend from work?
It was your choice to buy from F Hinds
You even chose to take cash from the insurance claim as the alternative would have been to buy from Leslie Davis (but 30% more value than the cash offer you chose).
https://forums.moneysavingexpert.com/discussion/5613919

F Hinds is not a shop I'd personally go to for a diamond ring.
Didn't you do any research before you bought?
Ask around?
Google?

Pollycat wrote: »

Bath cube
The questions about colour and clarity are important.

Didn't you notice the dark areas in the diamond when you first viewed it in the shop before buying it?