Kantar - Royal Mail Monitoring and Posting Panel

millie

In better news - I've had my 4 weeks to go e-mail which means I might be getting a Game of Thrones Presentation Pack at the end of the month. Not that I've ever watched it (and I gave up on the books) but it's a big issue so 15 or possibly 17 stamps to keep me going through the spring.[/QUOTE]






I have my last week to do next week and the Presentation pack I received this week is Xmas 2017 Stamps. 4 of them are for odd amounts £1.17 £1.40 £1.57 and £2.27 so not sure what I will do with them unless I send a parcel and use them on that.


I posted a cube in December and have 1 during my last week. Do they still send me the extra £2 incentive for them even though I have finished my current time on the survey?


My finish letter says they will contact me in 4 to 5 months when a place is available.


This was my first time on this survey and I have been doing it for 7 months plus the training so their 6 months seem to be a bit out.

NBLondon

millie wrote: »

4 of them are for odd amounts £1.17 £1.40 £1.57 and £2.27 so not sure what I will do with them unless I send a parcel and use them on that.

Don't you have any friends/relatives abroad millie? £1.17 is a postcard or letter under 20g to most of Europe; £1.40 to Australia or the USA. The next two are for 20 to 60g - I find a greetings card usually ends up in that band.

You should still get your £2 of LTS next month - it takes a while to catch up.

The 6 months is very approximate, I've known it slip to 7 or 8 both on and off.

libra10

Our local post office refuse to accept the large stamps for anything but letters. I would have expected them to accept for standard parcels, but they're real 'jobsworths' and refuse.


I usually sell them on Ebay.

NBLondon

libra10 wrote: »

Our local post office refuse to accept the large stamps for anything but letters. I would have expected them to accept for standard parcels, but they're real 'jobsworths' and refuse.
I usually sell them on Ebay.

As far as I know - there's no reason from Royal Mail that you can't put the 1st Large on a package and count it as 98p towards a higher value - so jobsworth is the right word!

I usually keep one booklet on hand for the occasional large letter greetings card and sell the surplus on eBay.

libra10

Thanks for replying.


The assistants have rarely accepted the large stamps towards sending packages by recorded or express delivery. They say that they have special labels.


However, when sending a standard small package the other day I really thought they would take some of the stamps in payment. It seems they have 'special labels' for that also, and that the stamps can only be used for large envelopes.

molerat

libra10 wrote: »

Thanks for replying.


The assistants have rarely accepted the large stamps towards sending packages by recorded or express delivery. They say that they have special labels.


However, when sending a standard small package the other day I really thought they would take some of the stamps in payment. It seems they have 'special labels' for that also, and that the stamps can only be used for large envelopes.

https://www.postoffice.co.uk/contact-us-complaint

libra10

Thanks for the link molerat.


I did once contact the PO online and asked about this. They confirmed that these stamps could be used. I printed out the email intending to show the assistant the next time my stamps were refused.


Unfortunately, it's a small village PO situated inside a Spar supermarket, they're always friendly and I didn't have the 'bottle' to complain.


However, will keep the link and consider sending, hoping they can retrain the staff.

NBLondon

libra10 wrote: »

Unfortunately, it's a small village PO situated inside a Spar supermarket

That might be (partly) the reason... In ye olde days this would have been a sub-postoffice where the owner of the village shop (the subpostmaster/mistress) was an agent of the Post Office and trained by them. Where it's a branch inside a chain/franchise; wonder if the local manager is considered the subpostmaster/mistress or is it a deal with Spar as a whole (also Ryman's, WH Smith)? Are the staff still trained by Post Office Counters Ltd or by Spar? Might be somebody here who knows...

Not putting down Spar BTW - better to have the PO at the back of a convenience store than for people to have to drive miles to the nearest town to send a parcel.

If you don't want to complain face to face - have you tried the postoffice-tellus.co.uk feedback website? It's usually on the bottom of your receipt so you could anonymously raise the issue there but piiunt it to the branch.

libra10

Thanks NBLondon for your comments.


Not sure whether the assistants have been trained by the P O or Spar. You would expect that their training would be upgraded frequently.


Have saved your link and considering whether to use it to complain, or whether to fill in a feedback form the next time I need to send a package.


The assistant who always refuses to allow my own stamps to be used is nearly always in the post office section making me think that she must be the main assistant.


It's just a nuisance when the large stamps are accumulating and I have no way locally of spending them.

Quentin

libra10 wrote: »

Thanks for replying.


The assistants have rarely accepted the large stamps towards sending packages by recorded or express delivery. They say that they have special labels.


However, when sending a standard small package the other day I really thought they would take some of the stamps in payment. It seems they have 'special labels' for that also, and that the stamps can only be used for large envelopes.

You can use your own "signed for"/"special delivery" labels (though no reason why they couldn't apply them when you take your mail in)


Ask them to give you some stickers next time you go in (or collect them from any other post office)