Switched bank accounts - payments going missing

lonestarsky

I switched bank accounts earlier this year, from Santander to Co-operative and was told that any payments made to my now-closed Santander account will go into my Co-op account instead. This has mostly been happening, but two payments have since gone amiss.

The payers say the money is out of their bank account, Santander say it should have gone straight to the Co-op account, but the Co-op says they have no trace of them. Neither bank is accepting responsibility and I don't know what to do. Has anyone encountered this problem before? Thanks in advance!

xylophone

The payers say the money is out of their bank account,

You could ask them to request their banks to put a trace on the payments.

You could make a formal complaint to the Co-op.

http://www.moneysavingexpert.com/news/banking/2013/09/you-can-now-switch-bank-in-seven-days-time-to-ditch-and-switch


If anything goes wrong with the switch, your new bank will refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure. You'll have to ask your new provider for this, though.