What are my legal rights?

bris

stressedbrian wrote: »

I had already sought legal advice and was initially told by said company to persevere with my current route.

So the legal advice you were given was to keep banging you head against a brick wall? Like I said get proper legal advice, you either have a case or you don't, any decent solicitor will tell you this.
But as you won't give anything up on here what do you expect this forum can do for you without information?

forgotmyname

If the legal advice was keep trying to sort it out i wouldn't hold much hope on going the legal route. If you had a good case i would have expected them to take it on for you.

Geoff1963

As I understand it, the revised software makes the car drive less well ; so that it meets legislation while driving normally, not just while doing an emissions test.
I'm not surprised you've noticed a difference ; the cheat software was only necessary, because low-emission operation isn't as good.

They may not want to talk to you on the phone, but Civil Procedure Rules require the parties to try and avoid litigation, so they should answer your written questions. I'd anticipate you'll be wanting to know something like :
1) What specific differences should I expect ?
2) Are you working on better software ?
a) If so, when will it be ready ?
b) If not, what financial offset are you offering ?
If they write back saying they won't communicate at all, that is a piece of evidence.

steampowered

What is the actual problem you are facing?

In general - if you think you have a valid claim - the best way to proceed is to simply go ahead and issue legal proceedings through the moneyclaimonline system. It is quick and easy to do. And usually quicker and cheaper than getting repeatedly fobbed off by a big company. And it gets results.