Credit Card & Fraudulent Companies

dieseloil

My husband gave a skip hire company his credit card details when arranging for a skip. He had three skip loads in total and was only given three 'controlled waste transfer notes',
the total cost being £502.50, according to those 'notes'.

However, it transpires that the company used his barclaycard and made three large transactions later on, consecutively, and refused to give invoices detailing the cost.

This only stopped because the barclaycard details they held had expired and they telephoned to request details of the new one. We asked them to send an invoice of what we owed them and said we would then pay the bill. This they refused to do and we have not heard from them since. I wonder why??

Very sadly, my husband passed away this year and I have been trying to go through all the paperwork. I came across the 3 skip hire 'customer copies' (definitely not invoices) and contacted the company by email, requesting invoices to tally with the amounts debited to the barclaycard as I needed them to reconcile the accounts. No response at all.

I can only surmise that they cannot justify the large sums of money taken and have contacted Barclaycard in an effort to see if they could help.

Unfortunately, Barclaycard state that if there are no invoices supplied by the company then they can do nothing. Surely, the fact that the company cannot and will not supply invoices to justify the payments raises many questions, one in particular, that the money had been taken fraudulently?

chattychappy

dieseloil wrote: »

Unfortunately, Barclaycard state that if there are no invoices supplied by the company then they can do nothing. Surely, the fact that the company cannot and will not supply invoices to justify the payments raises many questions, one in particular, that the money had been taken fraudulently?

They might very well state that. However it is for Barclaycard to prove that the transactions are authorised, not for you to establish they weren't. Assuming you are an executor/administrator, then I would dispute the transactions on behalf of your late husband's estate and put it in those terms.

That said, it seems from what you say that these transactions were some time ago. (When exactly?) If the merchant insists the transactions must have been genuine but no longer has the original paperwork, then Barclaycard might put this explanation together with your late husband's apparent failure to query the transactions at the time and conclude that they were probably genuine.

[Deleted User]

Are the company still trading?

Ben8282

The transactions should have been disputed as soon as you became aware of them. You must have been aware of the transactions in order for you to have requested the invoices that the company refused to provide you with (your paragraph 2).
Similarly, you say it only stopped when the company phoned for details of your replacement card when the first one expired. Why would they have done this if you were not ongoing customers? Why did you not question the earlier transactions with then when they called instead of asking them for the current balance outstanding and saying you would pay them? Surely if they had already been taking money from you ....?
Your husband took no action whatsoever to dispute these transactions with Barclaycard when he was alive. I believe it is too late to do anything now.
The statement that Barclaycard said they could do nothing without invoices from the company makes no sense. If you are disputing transactions on the basis of having no knowledge of them, then how could there be invoices?