MSE News: 12 rail firms agree to refund passengers who pay too much for tickets

Former_MSE_Megan_F

Twelve train companies have signed up to a voluntary price guarantee to refund the difference if passengers could’ve bought a cheaper ticket when buying from a machine[/B]...

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'12 rail firms agree to refund passengers who pay too much for tickets'

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Mobeer

Who discovers if the customer could have bought a cheaper ticket?

dggar

Mobeer wrote: »

Who discovers if the customer could have bought a cheaper ticket?

Probably via unsolicited phone calls, It'll make a change from updates about the windows scrappage scheme.

Strider590

I don't travel by rail much, but I noticed the machines sell higher price tickets unless your willing to stand there going through a bunch of menus for 15 minutes, whilst there's a queue of increasingly irate people behind you.